Night Auditor

Santa Fe, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Night Shifts

Benefits

competitive pay

401k Match

Employee Discounts

Free parking

growth opportunities

Supportive culture

Job Description

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, renowned for its deep respect for culture, place, and people. This esteemed group operates luxury hotels and award-winning restaurants that are deeply rooted in authentic storytelling, exceptional service, and a strong sense of community pride. Heritage Hotels & Resorts is committed to caring for its guests, team members, and neighborhoods with genuine intention and attentiveness. The organization fosters a work environment where independent leadership roles thrive, encouraging team members to create seamless and memorable guest experiences. With a focus on local heritage and a passion for hospitality excellence, Heritage Hotels & Resorts stands as a beacon of quality and community values in the New Mexico hospitality industry.

The role of Night Auditor at Heritage Hotels & Resorts is a critical position designed to oversee and manage overnight operations efficiently. This role acts as the steady heartbeat of the hotel during the late hours, requiring a confident, detail-driven professional who can blend the art of hospitality with precision in financial management. The Night Auditor is entrusted with delivering exceptional guest service, ensuring accuracy in financial activities, and seamlessly closing out daily operational tasks. As the primary overnight leader on the property, you will uphold the hotel’s high standards regarding service, safety, and compliance while supporting guests and staff with professionalism and warmth. This role offers a unique opportunity to work independently during overnight hours, maintaining smooth hotel operations when it matters most. Reporting to the Guest Experience Manager, the Night Auditor will work closely with property leadership and the accounting department to monitor and secure the hotel’s financials, ensure compliance with legal and operational standards, and serve as the Manager on Duty when needed. This position is ideal for candidates who enjoy taking ownership of responsibility, thrive in dynamic environments, and have a passion for maintaining an exceptional guest experience around the clock. Heritage Hotels & Resorts offers a competitive salary and comprehensive benefits, including a 25% match for 401k, generous employee discounts across their hotels, restaurants, spa, and retail services, as well as opportunities for growth and development within a supportive and people-first culture rooted in New Mexico pride and community.

Job Requirements

High school diploma or equivalent
Strong knowledge of hotel software and property management systems
Excellent verbal and written communication skills
Proven leadership and decision-making ability in a hotel environment
Strong analytical and problem-solving skills
Ability to multitask and remain focused during independent overnight operations
High level of attention to detail and organizational discipline
Demonstrated ability to deliver calm, professional customer service during late-night or high-pressure situations
Experience maintaining a safe and secure environment by monitoring property access and responding appropriately to incidents
Ability to perform light housekeeping and facility support tasks
Availability to work overnight shifts, weekends and holidays
Hospitality experience preferred

Job Qualifications

Strong knowledge of hotel software and property management systems
Excellent verbal and written communication skills
Proven leadership and decision-making ability in a hotel environment
Strong analytical and problem-solving skills
Ability to multitask and remain focused during independent overnight operations
High level of attention to detail and organizational discipline
Demonstrated ability to deliver calm, professional customer service during late-night or high-pressure situations, including resolving guest concerns with minimal supervision
Experience maintaining a safe and secure environment by monitoring property access, following emergency procedures, and responding appropriately to incidents during overnight hours
Ability to perform light housekeeping and facility support tasks such as restocking supplies, maintaining lobby cleanliness, and preparing common areas for the next day’s operations
Availability to work overnight shifts, weekends and holidays
High school diploma or equivalent
Hospitality experience preferred

Job Duties

Work under the direction of the Guest Experience Manager
Maintain a positive and professional approach with employees, coworkers and guests
Serve as the accountable managerial presence overnight and remain visible and accessible to guests and staff
Communicate regularly with property leadership regarding job assignments and workflow requirements
Monitor and safeguard property financials daily
Collaborate with on-property leadership and the Accounting Department to ensure expenses and revenues are accurately recorded in the general ledger
Ensure compliance with all legal, safety, operational, labor and Heritage standards
Close daily business for all outlets and post accurate daily totals
Balance room charges with company systems and Property Management Systems
Perform daily system backups and initiate system maintenance when necessary
Balance daily credit card transactions and transmit settlements through the Property Management System
Identify discrepancies, notify appropriate outlets and document all variances
Ensure proper distribution and secure filing of all daily financial and operational reports
Act as Manager on Duty as required
Support special projects assigned by the GEM/AGM/GM
Protect company assets and maintain confidentiality of proprietary, client and guest information
Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
Perform other related duties as assigned