Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $19.50
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Work Schedule

Day Shifts
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Benefits

Paid vacation
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
Gym reimbursement
Discounted hotel rates
Referral Bonus

Job Description

MacCall Management, L.L.C. is a distinguished and independent hotel group based in Salt Lake City, Utah. With a legacy spanning over 30 years, MacCall Management has become synonymous with exceptional guest service in the hospitality industry. The company operates Holiday Inn Express & Suites, a well-known hotel brand that combines comfort, convenience, and quality to deliver an outstanding lodging experience to every visitor. MacCall Management prides itself on its strong core values: Safety, Excellence, Respect, Value, and Efficiency. These principles guide the company in providing a welcoming environment for guests and cultivating a supportive workplace for its team members. The Holiday Inn Express & Suites under MacCall Management is characterized by a unique approach to hospitality where flexible schedules, career advancement, and rewarding work culture are emphasized. This company is not your typical hotel operator; it distinguishes itself with a commitment to employee well-being and guest satisfaction alike.

The Night Shift Associate role at Holiday Inn Express & Suites is a full-time position requiring work primarily from 11 pm to 7 am, including weekend shifts. This role offers a competitive wage of $18.50 per hour, with the added benefit of an $800-plus referral bonus for recommending friends and family to join the team. Additionally, the position includes paid holidays and vacation time that accrues daily, making it an attractive opportunity for individuals seeking stable employment with substantial benefits. As a Night Shift Associate, the individual will be responsible for critical nighttime operations that ensure smooth guest experiences, particularly during late hours when the front desk functions without the full support of daytime staff.

The role demands managing guest room reservations and cancellations with accuracy and efficiency. Night Shift Associates utilize various software tools such as roomMaster and Microsoft Office applications including Excel, Outlook, and Word, to maintain up-to-date records and correspondence with guests. Beyond administrative and customer service tasks, associates also occasionally contribute to maintaining the cleanliness and tidiness of the hotel’s office spaces, public areas, and guest rooms. This includes light cleaning duties and folding laundry to help uphold the hotel’s high standards of presentation and hygiene.

Working as a Night Shift Associate at Holiday Inn Express & Suites offers more than just employment; it provides access to an array of unique perks and benefits. These include medical, dental, and vision coverage for full-time employees, a $75 yearly gym reimbursement to support health and wellness, and discounted hotel rates not only for the employee but also for their immediate family and even extended relatives like grandparents. This emphasis on employee benefits reflects MacCall Management’s dedication to creating a positive and fulfilling workplace. Candidates joining the team can expect a professional environment where they are valued and supported, with ample opportunities for professional growth and a rewarding career within the hospitality industry.

Job Requirements

  • high school diploma or equivalent
  • availability to work full-time night shifts from 11 pm to 7 am including weekends
  • basic computer proficiency
  • good communication skills
  • ability to perform light cleaning tasks
  • reliable and punctual
  • must be able to handle guest interactions professionally

Job Qualifications

  • high school diploma or equivalent
  • previous experience in hospitality or customer service preferred
  • proficiency with Microsoft Office suite
  • ability to operate hotel reservation software
  • strong communication skills
  • attention to detail
  • ability to work independently during night shifts

Job Duties

  • accurately process guest room reservations and cancellations
  • operate computer software including roomMaster and Microsoft Office applications
  • occasionally organize tidy sort or lightly clean office areas public areas and guest rooms
  • fold laundry
  • maintain accurate records of guest interactions
  • assist with guest inquiries and provide exceptional customer service
  • ensure security and safety standards are upheld during night shifts

Job Criteria

Experience

No experience required


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