Night Auditor

Aperture Hotels is a reputable hotel management company known for managing a diverse portfolio of well-recognized hotel brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2 Suites, as well as several independent hotels. As a company, Aperture Hotels prides itself on fostering a dynamic and positive work environment that supports both professional and personal development of its team members. The company values creating a family-like culture where every employee receives respect, recognition, and encouragement to grow within their roles. Aperture Hotels embraces core values such as transparency, accountability, active curiosity, continuous growth, and creating value for stakeholders, which are fundamental to its ongoing success and commitment to excellence.

The role of Night Auditor at Aperture Hotels is pivotal in ensuring guests have a pleasant and comfortable experience during their stay. The position involves a combination of guest relations and administrative responsibilities that take place primarily during overnight hours. As a Night Auditor, the individual will be responsible for managing the check-in and check-out process with efficiency and professionalism, handling guest inquiries promptly, making or modifying reservations, and running night audit reports vital to the daily operations of the hotel. This role demands excellent communication skills, attention to detail, and the ability to multitask effectively. The Night Auditor will also provide guests with recommendations for local attractions, dining options, and other services to enhance their stay. Occasionally, the Night Auditor may assist other departments or engage in cleaning tasks as needed, emphasizing a team-oriented approach.

This is a shift-based role requiring flexibility to work during scheduled hours, often overnight. The successful candidate will possess an energetic and outgoing personality, excellent organization skills, and computer literacy. They must demonstrate the ability to handle cash and credit card transactions accurately while protecting guest information to ensure privacy and security. The Night Auditor strives to achieve 100% guest satisfaction by resolving complaints promptly and taking ownership of any issues encountered. Training on brand standards and company policies is mandatory to maintain service quality and operational compliance. Overall, this role is essential for maintaining smooth hotel operations and delivering an exceptional guest experience during night hours. Employment with Aperture Hotels includes benefits such as employer matching 401K retirement plans, medical, dental, and vision insurance, as well as vacation and holiday pay, which supports employee wellness and work-life balance.