Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Employee assistance program
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Wellness Program
Educational professional development
Referral Bonus Program
Job Description
HHM Hotels is a reputable hospitality company known for providing exceptional lodging experiences to travelers and guests across various locations. With a strong commitment to guest satisfaction, they operate multiple hotels that emphasize comfort, convenience, and quality service. The company fosters a dynamic work environment focused on professional growth, teamwork, and delivering excellence in all aspects of hotel operations. HHM Hotels values its employees and offers competitive wages along with comprehensive benefits, ensuring a supportive and rewarding workplace for both full-time and part-time team members.
The Front Desk Night Auditor role at HHM Hotels is a critical position that combines financial responsibility with guest service duties. As a Front Desk Night Auditor, you will play an essential role in balancing revenue, settling accounts nightly, and maintaining accurate and organized records. This position requires attention to detail and proficiency in bookkeeping tasks such as conducting nightly audits, auditing, reconciling, and consolidating credit card transactions timely, and preparing daily financial reports. Additionally, you will be responsible for checking guests in and out, responding to inquiries, addressing complaints, and ensuring an overall positive guest experience during the night shift.
This role offers a clear growth path starting from Front Office Supervisor to Accounts Payable or Receivable Clerk and eventually advancing to Front Office Manager. You will work closely with management and other team members to maintain operational efficiency and uphold the company's standards of excellence. It is important that candidates for this position possess effective computer and arithmetic skills, familiarity with financial systems, and have previous experience or training in night audit and accounting. Holding or acquiring a Food Service Director (FSD) certification within 90 days of employment is also a plus.
HHM Hotels emphasizes safe work practices, including the use of protective safety equipment and maintaining a clean, organized, and welcoming environment. The work schedule may vary and include holidays and weekends, requiring flexibility and stamina for standing, walking, lifting, bending, and reaching as needed. Joining HHM Hotels in this role means becoming part of a company that believes in "People Are Our Capability," "Hearts That Serve," "Only Excellence," "Stay Nimble," and "Own It." If you are detail-oriented, customer-service focused, and eager to contribute to a vibrant hotel operation, this role would offer valuable experience and career advancement opportunities within the hospitality industry.
The Front Desk Night Auditor role at HHM Hotels is a critical position that combines financial responsibility with guest service duties. As a Front Desk Night Auditor, you will play an essential role in balancing revenue, settling accounts nightly, and maintaining accurate and organized records. This position requires attention to detail and proficiency in bookkeeping tasks such as conducting nightly audits, auditing, reconciling, and consolidating credit card transactions timely, and preparing daily financial reports. Additionally, you will be responsible for checking guests in and out, responding to inquiries, addressing complaints, and ensuring an overall positive guest experience during the night shift.
This role offers a clear growth path starting from Front Office Supervisor to Accounts Payable or Receivable Clerk and eventually advancing to Front Office Manager. You will work closely with management and other team members to maintain operational efficiency and uphold the company's standards of excellence. It is important that candidates for this position possess effective computer and arithmetic skills, familiarity with financial systems, and have previous experience or training in night audit and accounting. Holding or acquiring a Food Service Director (FSD) certification within 90 days of employment is also a plus.
HHM Hotels emphasizes safe work practices, including the use of protective safety equipment and maintaining a clean, organized, and welcoming environment. The work schedule may vary and include holidays and weekends, requiring flexibility and stamina for standing, walking, lifting, bending, and reaching as needed. Joining HHM Hotels in this role means becoming part of a company that believes in "People Are Our Capability," "Hearts That Serve," "Only Excellence," "Stay Nimble," and "Own It." If you are detail-oriented, customer-service focused, and eager to contribute to a vibrant hotel operation, this role would offer valuable experience and career advancement opportunities within the hospitality industry.
Job Requirements
- High school diploma or equivalent preferred
- previous night audit or accounting experience or equivalent training required
- computer knowledge including Excel and arithmetic skills required
- Food Service Director certification is a plus, required within 90 days of employment
Job Qualifications
- High School diploma or equivalent preferred
- previous night audit or accounting experience or equivalent training required
- computer knowledge including Excel and arithmetic skills required
- Food Service Director certification is a plus, required within 90 days of employment
Job Duties
- Balance revenue and settle accounts nightly
- maintain files and reset the system for the next day of operations
- perform bookkeeping activities including nightly audits
- keep records of room availability and guests' accounts manually or using computers
- prepare and distribute daily reports
- audit and reconcile cashiers
- audit, reconcile, consolidate, and transmit all credit cards timely
- input and update financial information into the BRAINS network
- check guests in and out and perform Guest Service Agent tasks
- respond to guest inquiries and resolve complaints
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- practice safe work habits and wear protective safety equipment
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Criteria
Experience
No experience required
Job Location
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