Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $18.50
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Work Schedule

Night Shifts
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Benefits

competitive salary
Annual review with increase potential
401k program with company match
Medical insurance
Dental Insurance
Vision Insurance
wellness benefits

Job Description

Arbor Lodging is a premier hotel investment and management company with a rapidly expanding portfolio featuring hotels throughout the United States, Mexico, and the Caribbean. Recognized as a trusted partner and an approved manager for some of the world's leading hotel brands, including Marriott, Hilton, Hyatt, and IHG, Arbor Lodging prides itself on a service philosophy that is both proactive and holistic. This approach ensures each guest experiences warm, authentic hospitality and feels genuinely welcomed and supported during every interaction. The company's core culture emphasizes a people-first mentality, is deeply data-driven, and remains consistently results-oriented, fostering both employee growth and exceptional guest experiences.

The Relief Night Auditor role at Arbor Lodging offers an exciting opportunity to work within this dynamic environment, contributing directly to the operational and financial integrity of the hotel during overnight shifts. This position is vital for detailed auditing of daily revenue and expense transactions, ensuring accurate financial reporting, and closing daily accounts. The Relief Night Auditor also plays a key customer service role during overnight hours, often serving as the face of the hotel for late-night guests, performing check-ins, check-outs, wake-up calls, and responding to guest requests or concerns after traditional business hours. This role requires meticulous attention to detail, proficiency in front office accounting principles, and the capacity to handle multiple administrative and guest service tasks effectively.

By joining Arbor Lodging in this capacity, candidates become part of a larger mission to uphold the company's five core guiding principles: doing the right thing with integrity, leading with heart by demonstrating kindness and hospitality, being accountable through ownership and delivery of results, aiming higher by exceeding expectations and embracing innovation, and celebrating diversity by respecting individual opinions and fostering an inclusive workplace. The overnight auditor position is compensated at a competitive salary rate of $18.50 per hour, with additional benefits including annual salary reviews, 401k with company matching, and various insurance and wellness programs available for eligible employees.

This role is perfect for individuals with experience in hotel front desk operations who possess strong auditing and financial skills as well as providing excellent customer service. It is also suitable for candidates eager to engage in a workplace culture that values personal development, ethical conduct, and a commitment to excellence. Arbor Lodging’s equal opportunity employment policy further ensures that every team member is valued and given the chance to succeed regardless of background or personal characteristics. Overall, this position offers both a meaningful career opportunity and a supportive, forward-thinking work environment designed to foster long-term success and employee satisfaction.

Job Requirements

  • high school diploma or equivalent
  • minimum one year of hotel front desk experience
  • knowledge of basic auditing and accounting principles
  • proficiency in operating front office equipment
  • ability to handle cash transactions accurately
  • effective communication and customer service skills
  • ability to work overnight shifts
  • attention to detail
  • ability to sit, stand, or walk for prolonged periods

Job Qualifications

  • high school graduate or equivalent
  • minimum one (1) year of hotel front desk experience
  • understand basic principles of auditing, balancing, and closing out accounts
  • know how to operate front office equipment
  • experience handling cash, accounting procedures, and general administrative tasks
  • excellent customer service skills

Job Duties

  • check front office accounting records for accuracy summarize information for the hotel's financial records
  • track room revenue, occupancy percentages, and other front office operating statistics
  • prepare a summary of cash, check, and credit card activities reflecting the hotel's financial performance for the day
  • post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier
  • ensure charges of the day have been properly posted to the appropriate guest folio or master account
  • process guest charges voucher and credit card vouchers
  • transfer charges and deposits to master accounts
  • check to see that all charges are assigned to the appropriate departments
  • verify that all transactions performed at the front desk are supported by documentary evidence and signatures
  • print and file reservations for the next business day
  • monitor the status of coupon, discount, and other promotional programs
  • perform check-ins and check-outs as well as wake-up calls
  • summarize results of operations for management
  • balance the days charges, making corrections as necessary
  • respond to guest needs, special requests, and complaints
  • ability to sit, stand, or walk for extended periods of time
  • additional tasks may be assigned at any given time

Job Criteria

Experience

No experience required


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