Night Auditor

Gulfport, MS, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $15.00 - $20.00

Benefits

Health Insurance

discounted hotel stays

professional development training

Employee assistance program

Jury duty leave

Bereavement leave

Competitive wages

Job Description

Hilton Garden Inn by Hilton Gulfport Airport is a distinguished hotel located in Gulfport, Mississippi, renowned for its commitment to quality, guest satisfaction, and beautiful setting on the eastern shore of Mobile Bay. As part of the globally recognized Hilton brand, this hotel combines a welcoming environment, scenic views, and professional hospitality standards. The establishment boasts a team-oriented culture where employees are encouraged to grow professionally through comprehensive training and career development opportunities. Known for its outstanding guest services, Hilton Garden Inn Gulfport Airport has earned the 'Loved by Guests' award from Expedia for four consecutive years, reflecting its dedication to creating memorable experiences for visitors. The hotel offers employees competitive wages, health insurance, discounted stays at Hilton properties, and a supportive workplace that values excellence and teamwork.

The role of Part-Time Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Hotel Front Desk Clerk, or Overnight Hotel Front Office Agent at Hilton Garden Inn Gulfport Airport is an exciting opportunity to become part of a dedicated and energetic team. This position involves working the overnight shift, providing vital services that ensure guests receive seamless check-ins and check-outs, exceptional customer service, and accurate handling of reservations and payments. The role plays an essential part in maintaining hotel operations during non-daytime hours, requiring excellent communication and problem-solving skills to respond to guest inquiries and resolve any concerns that arise overnight. Candidates will engage with a variety of guests, offering information about hotel amenities, local attractions, and transportation while enhancing the overall guest experience through upselling and promoting hotel services.

This part-time position offers flexibility and a dynamic work environment where associates can thrive professionally while contributing to a vibrant guest experience. Employees are supported with online training courses, exclusive discounts on hotel stays and dining, and additional programs such as an Employee Assistance Program, jury duty leaves, and bereavement leave. Hilton Garden Inn Gulfport Airport is not just a workplace but a community where employees can take pride in their work, enjoy breathtaking bay views, and be part of a hotel recognized for its excellence in hospitality. If you are passionate about customer service and hospitality and seek opportunities for growth in a friendly and rewarding setting, this role could be an ideal fit for you.

Job Requirements

High school diploma or equivalent
Previous experience in hospitality, retail, or food service customer-facing roles
Strong communication and interpersonal skills
Ability to use property management systems and computer software
Experience in conflict resolution and problem-solving
Availability to work overnight shifts including weekends and holidays
Ability to multitask effectively
Adaptability to irregular working hours

Job Qualifications

Previous experience in customer-facing roles such as hospitality, retail, or food service
Strong interpersonal skills
Familiarity with computer and property management systems
Strong verbal and written communication skills
Experience handling guest complaints and conflict resolution
Ability to multitask
Hospitality or front desk experience preferred
High school diploma or equivalent
Ability to adapt to irregular work hours including evenings, weekends, and holidays