Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $18.00
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Work Schedule

Night Shifts
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Benefits

Health Insurance
401k
Bonus programs
Paid Time Off
Employee Discounts
Career Development
inclusive environment

Job Description

Pyramid Global Hospitality is a renowned hospitality management company, managing a diverse portfolio of over 200 hotels and resorts and employing more than 18,000 associates across the United States, the Caribbean, and Europe. The company operates through various divisions including Benchmark Resorts & Hotels, a collection of distinctive independent boutique properties, Axiom Hospitality which handles the European hotel management sector, and PYRAMIDWORKS, offering integrated workplace and facility management services. With corporate offices strategically located in Boston, The Woodlands, Texas, and London, Pyramid Global Hospitality uniquely combines global presence with localized, hands-on management. The company is celebrated for its exceptional service standards, operational excellence, and strong, enduring partnerships with hotel owners and stakeholders.

The Pullman Miami Airport, part of the Pyramid Global Hospitality portfolio, stands out in Miami, Florida as a premier resort destination known not only for comfort and style but also for its outstanding employer culture. As an employer, Pullman Miami Airport offers full benefit plans including a 401k with company match, lucrative bonus programs, and a deep commitment to personal development and career growth. The resort values its employees as fundamental to delivering exceptional service and memorable guest experiences, emphasizing teamwork, respect, and empowerment. This employer prides itself on creating a supportive environment where associates are encouraged to grow their skills and take on meaningful roles across different areas of the hospitality industry.

The role of Night Auditor at Pullman Miami Airport is crucial for maintaining exceptional guest service during overnight hours, a period often overlooked but vital for ensuring the continuation of flawless operations. This full-time position offers a competitive salary of $18 per hour and requires an individual who is not only detail-oriented but also possesses an engaging personality capable of creating memorable first impressions. The Night Auditor is responsible for managing guest check-ins and registrations, facilitating communication between departments, and ensuring accurate credit and billing processes are followed. The role demands attentiveness to guest needs, problem-solving abilities, and a commitment to exceeding expectations through service recovery and personalized guest interaction. The Night Auditor operates from 11pm to 7am, ensuring the nightly audit of financial transactions while maintaining secure handling of cash and reports generation.

Candidates for this position must be prepared to work overnight hours, including weekends and holidays, embodying the Pullman Miami Airport's core values of people-first culture, attention to detail, and genuine passion for hospitality. This role represents an excellent opportunity for those seeking to advance their career in hospitality, providing exposure to a world-class property with opportunities to collaborate with experienced leaders and develop professionally in a dynamic, fast-paced setting. Pullman Miami Airport and Pyramid Global Hospitality pledge to provide a rewarding career path marked by ongoing learning, diverse experiences, and the chance to contribute to a respected name in the hospitality industry.

Job Requirements

  • must have the ability to work the overnight hours
  • high school diploma or equivalent
  • high attention to detail
  • computer skills
  • excellent verbal and written communication skills
  • ability to work in a fast-paced setting
  • ability to stand for the duration of the shift
  • must be available to work various shifts including weekends and holidays

Job Qualifications

  • high school diploma or equivalent
  • excellent verbal and written communication skills
  • computer skills
  • ability to work in a fast-paced setting
  • ability to stand for the duration of the shift
  • outgoing and engaging personality
  • strong desire to make an impact on other people

Job Duties

  • help guests discover their wanderlust experience
  • provide exceptional customer service by being engaging and taking sincere interest
  • check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • help to resolve problems and wow guests through recovery when things aren’t quite right
  • promote and sell special hotel programs
  • interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
  • be knowledgeable of all emergency procedures and policies
  • maintain house bank
  • generate, print and distribute daily and weekly reports
  • ensure the night audit procedures are followed with great attention to detail
  • communicate all pertinent information to manager on duty
  • follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
  • assist other departments as needed

Job Criteria

Experience

No experience required


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