Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $13.50 - $18.00
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Work Schedule

Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts

Job Description

DoubleTree by Hilton is a globally recognized hotel brand known for its commitment to exceptional guest service, comfortable accommodations, and a warm hospitality experience. As part of the Hilton portfolio, DoubleTree hotels offer upscale amenities with a focus on creating a welcoming and memorable stay for every guest. This brand has established itself as a trusted and preferred choice for both business and leisure travelers across the world by combining efficiency, comfort, and personalized service.

The Night Auditor role at DoubleTree by Hilton is a pivotal position that combines customer service excellence with critical financial and operational duties during the overnight shift. This role ensures the smooth functioning of the front desk operations while maintaining strict accuracy in daily financial transactions. The night auditor is responsible for providing attentive guest assistance — including check-in, check-out, and addressing inquiries — during overnight hours, often being the primary contact point for guests needing overnight assistance. This role requires a fine balance of hospitality skills and accounting proficiency to perform daily audit functions such as reviewing room and tax postings, reconciling records, and generating detailed reports related to hotel revenue and occupancy.

In addition to handling financial audits, the night auditor at DoubleTree by Hilton plays a vital role in maintaining operational integrity by backing up computer systems, rebuilding front office systems if needed, and ensuring safety procedures are adhered to throughout the overnight period. Communication with housekeeping, engineering, and management teams is essential to promptly resolve any guest issues and uphold the high standards of the Hilton brand. The position demands a candidate who is meticulous, reliable, and comfortable working overnight hours, including weekends and holidays.

This overnight shift role offers candidates an opportunity to be part of a respected hospitality brand where customer service and financial accuracy go hand-in-hand. It emphasizes teamwork, attention to detail, and the ability to operate independently while embodying the values of DoubleTree by Hilton. The employment type is typically full-time with competitive compensation aligned with industry standards for night audit positions in upscale hotels. This role not only supports the hotel’s operational success but contributes significantly to the guest experience by ensuring every stay is seamless and enjoyable, even during the late night hours.

Job Requirements

  • High school diploma or equivalent
  • previous experience in hotel front desk or night audit roles preferred
  • basic accounting knowledge
  • strong communication skills
  • ability to work overnight shifts including weekends and holidays
  • proficiency with hotel management software
  • reliable and punctual work ethic

Job Qualifications

  • Previous hotel front desk or night audit experience preferred
  • strong attention to detail and basic accounting skills
  • ability to work independently and handle overnight responsibilities
  • excellent communication and customer service skills
  • proficiency in hotel management systems with experience in Hilton systems being a plus
  • must be reliable, punctual, and able to work overnight shifts including weekends and holidays

Job Duties

  • Greet and assist guests during overnight hours with check-in, check-out, and inquiries
  • provide exceptional guest service and resolve guest concerns promptly and professionally
  • perform all daily audit functions for front office and each outlet of the hotel
  • review room and tax posting on computer or register for accuracy, immediately correcting any errors
  • ensure all house charges are posted accurately and in a timely fashion
  • complete back-up of front office computer system and night audit program daily if applicable
  • complete the rebuild of the front office system, reservation and other related computer maintenance if applicable
  • understand, know and follow management company's accounting and credit policies and procedures
  • accurately prepare and distribute daily reports including revenue, occupancy, and discrepancies
  • process late arrivals, walk-ins, and reservations efficiently
  • ensure safety and security procedures are followed during overnight hours
  • maintain cleanliness and organization of the front desk area
  • communicate effectively with housekeeping, engineering, and management teams regarding guest needs and incidents

Job Criteria

Experience

No experience required


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