Job Overview

briefcase

Employment Type

Full-time
Hourly
moneybag

Compensation

Hourly
Exact $17.67
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Work Schedule

Flexible
Night Shifts
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Benefits

Incentives
flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Medical insurance
Dental Insurance
Vision Insurance
Prescription coverage
Life insurance
Disability insurance
Team Member Assistance Program
Company-matched 401(k)
Award-winning workplace

Job Description

Drury Hotels is a renowned hospitality company that prides itself on creating an environment where employees are valued and have the opportunity to grow both personally and professionally. Established as a leader in hotel management, Drury Hotels operates a respected chain of hotels including the Drury Inn & Suites located at 2715 N. Glenstone, Springfield, Missouri. This location provides a welcoming and friendly environment for travelers, emphasizing exceptional guest service and comfort. Drury Hotels is committed to fostering a workplace culture where individuals feel they truly belong, offering more than just a job but a career path enriched with opportunities for advancement, continuous learning, and community engagement. Recognized among Newsweek's America's Greatest Workplaces of 2025, the organization upholds high standards of employee well-being, inclusive work culture, and competitive compensation.

The Front Desk position at Drury Inn & Suites in Springfield is a crucial role responsible for ensuring a seamless and positive experience for all guests from check-in to check-out. Starting at $17.67 per hour, this role offers not just an hourly wage but a robust career journey supported by quarterly bonuses up to $3,200 annually, along with comprehensive benefits including medical, dental, vision insurance, and a company-matched 401(k) plan. The Front Desk team member embodies the spirit of hospitality by managing guest inquiries, handling cash transactions, maintaining accurate guest records, and ensuring the safety and security of the hotel, particularly during overnight shifts where they may be the sole team member on site. This position demands meticulous attention to detail, excellent communication skills, and the ability to multitask efficiently in a dynamic environment.

Working at Drury Hotels means embracing a work-life balance through flexible scheduling, paid time off, hotel discounts, and free room nights. The company invests heavily in career growth by offering mentorship, cross-training, development plans, and management training. With over 200 internal promotions in the past year, Drury Hotels exemplifies its dedication to nurturing talent within its ranks. Additionally, this role may include assisting with breakfast setup or food service, which adds to the diversity and engagement of the job responsibilities. The successful candidate will not only be a representative of Drury Hotels' commitment to outstanding guest service but also a vital part of a supportive team aimed at maintaining a positive, hospitable environment. This position is ideal for individuals who thrive in a customer-facing role and who are passionate about enhancing guest experiences through courteous, efficient, and friendly service.

Job Requirements

  • high school diploma or equivalent
  • cash handling experience
  • ability to work overnight shifts
  • ability to work alone during shifts
  • basic computer skills
  • excellent communication skills
  • ability to multitask
  • must be at least 18 years old

Job Qualifications

  • ability to take written and verbal direction
  • clear English speaking and reading skills
  • ability to relate warmly and friendly to the public
  • attention to detail
  • capability to handle multiple tasks simultaneously
  • thorough knowledge of Drury Hotels' guest services policies
  • ability to handle money and use office machines
  • strong guest service mindset
  • ability to work independently
  • experience in hospitality or front desk roles preferred

Job Duties

  • check guests in and out
  • promote sales-related programs
  • maintain guest records
  • handle cash transactions
  • audit previous day's receipts
  • run financial reports and verify their accuracy
  • assist with breakfast setup
  • ensure guest safety and security during overnight hours
  • respond promptly to guest inquiries, requests, and complaints
  • maintain a clean and organized front desk lobby area
  • comply with hotel safety and security protocols

Job Criteria

Experience

Entry Level (1-2 years)


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