Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $16.00
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Work Schedule

Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development

Job Description

The Night Auditor position is a pivotal role within the hospitality industry, specifically tailored for individuals who thrive in dynamic environments and have a keen eye for detail. This job is offered by a reputable hotel that values guest satisfaction, accuracy, and efficiency. The hotel operates with a high standard of service, ensuring that every guest experience from check-in to check-out is seamless and welcoming. This establishment prioritizes professional growth, technical proficiency, and a strong commitment to operational excellence, making it a desirable workplace for hospitality professionals who are eager to advance their careers in hotel management and guest services.

The role of the Night Auditor is crucial for the smooth operation of the hotel during overnight hours. This position involves verifying all account postings and balances, ensuring that financial transactions related to room charges, credit card settlements, and other guest expenditures are accurately posted and reconciled. The Night Auditor is responsible not only for the financial integrity of the hotel’s accounts but also for maintaining a high level of guest service during the typically less staffed night shift.

Working independently, the Night Auditor must demonstrate a strong analytical mindset and problem-solving skills to identify and rectify discrepancies. This role also requires a technical aptitude to manage the hotel’s computer systems and software effectively. The job includes generating daily financial and occupancy reports critical for the management team to assess the hotel’s performance and prepare for the following day. Beyond accounting responsibilities, the Night Auditor directly interacts with guests by assisting with check-ins, check-outs, reservations, and addressing inquiries or special requests, ensuring all guests receive exceptional service.

In addition to operational duties, the Night Auditor plays a vital role in security monitoring, emergency response, and cash handling, responsibilities that require vigilance, patience, and the ability to act decisively under pressure. Physical stamina is needed to manage tasks such as lifting and standing for extended periods, reflecting the active and demanding nature of the job. This position demands flexibility, including working late-night shifts, weekends, and holidays, underscoring the importance of adaptability and dedication in the hospitality field.

Overall, the Night Auditor is an essential member of the hotel team, bridging the gap between financial accuracy and guest satisfaction during the overnight hours. This role offers an excellent opportunity for individuals who possess strong organizational skills, technical knowledge, and a customer-focused approach to contribute significantly to the hotel’s success and guest experiences. The position is classified as non-exempt, guaranteeing fair labor standards and compensation practices, and reports directly to the Front Office Manager as well as the Assistant General Manager or General Manager, ensuring clear communication channels and support. Compensation details and employment type specifics can be discussed during the application process, highlighting this as a professional and rewarding career opportunity within the hotel industry.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service, hospitality, or front desk roles
  • Proficiency in reservation systems and hotel software
  • Strong verbal and written communication skills
  • Ability to work shifts including evenings, weekends, and holidays
  • Ability to lift, carry, push, and pull up to 50 pounds
  • Ability to stand for extended periods and perform repetitive motions
  • Willingness to adapt to varied tasks and participate in departmental meetings

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service, hospitality, or front desk roles preferred
  • Proficiency in using reservation systems and hotel software
  • Strong verbal and written communication skills
  • Ability to work in shifts including evenings, weekends, and holidays
  • Strong organizational skills
  • Ability to handle challenging situations with diplomacy and tact
  • Good physical stamina

Job Duties

  • Perform a detailed review and verification of all financial transactions, ensuring accuracy in account postings and balances
  • Post and balance room charges, credit card settlements, and other financial transactions
  • Generate and distribute daily financial reports, including daily revenue and occupancy reports
  • Maintain and organize accounting records for reference or audit purposes
  • Execute system reset procedures to prepare hotel computer systems for the next day
  • Assist with guest check-ins and check-outs, managing room assignments and providing information
  • Provide excellent customer service by addressing guest inquiries, requests, and concerns promptly
  • Manage reservations including bookings, modifications, and cancellations
  • Monitor security systems and cameras, reporting any unusual activity
  • Respond to emergency situations and guest needs during overnight hours
  • Handle cash and credit card transactions, process payments, reconcile cash and report discrepancies
  • Adapt to various tasks as assigned and participate in department meetings

Job Criteria

Experience

Mid Level (3-7 years)


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