Night Auditor

HHM Hotels is a well-established hotel company known for its commitment to excellence in hospitality and guest services. Focusing on delivering exceptional guest experiences, HHM Hotels operates various properties and is recognized for fostering a positive work environment that emphasizes employee growth, satisfaction, and professionalism. This company takes pride in its core values — People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It — which guide every aspect of operations, creating a supportive and agile workplace for its employees.

The role offered is a critical position of Night Auditor and Guest Service Agent, valuable to the smooth functioning of front desk and accounting operations within the hotel. This full-time position features competitive hourly compensation ranging from $18.00 to $20.00 per hour, providing a financially rewarding opportunity for skilled candidates. The job entails balancing nightly revenue, settling accounts, maintaining comprehensive records, and resetting systems for subsequent operational days. Beyond traditional front desk responsibilities, the employee performs various bookkeeping and financial auditing tasks, consolidates credit card transactions, and inputs relevant financial data into the BRAINS network system.

An essential part of this position is providing excellent guest service, including checking guests in and out efficiently, responding promptly to guest inquiries, and resolving complaints with a customer-first mindset. Parking guest satisfaction at the forefront, the role contributes directly to departmental and overall guest satisfaction scores with dedicated efforts to enhance guest experiences. Additionally, this role requires meticulous adherence to safety standards and practices, including the use of protective equipment, underscoring HHM Hotels' dedication to workplace safety.

The position offers a clear growth path leading from Night Auditor to roles such as Front Office Supervisor, Accounts Payable or Receivable Clerk, and ultimately Front Office Manager. This career trajectory highlights HHM Hotels' commitment to employee development and advancement within the organization. Candidates will gain hands-on experience in hotel bookkeeping, auditing, guest services, and financial system operations, making it an excellent role for those pursuing a long-term career in hotel management and hospitality operations.

Beyond compensation, HHM Hotels provides a comprehensive benefits package comprising medical, dental, and vision health insurance, paid time off, 401k company match, and daily pay options. The company also offers free basic life insurance, 24/7 access to TELUS Health as a confidential work-life resource, and various travel and commuter benefits. Employees benefit from wellness programs, educational and professional development opportunities, and referral bonus programs, ensuring a balanced and enriching work experience.

The work environment is dynamic and requires flexibility, with schedules including weekends and holidays. The job demands physical stamina to stand for extended periods, walk, lift up to 25 pounds, and perform bending and reaching tasks, emphasizing the active nature of hotel front desk and audit work. Individuals passionate about hospitality, demonstrating strong numerical and computer skills, and a commitment to guest satisfaction are encouraged to apply.

In summary, the Night Auditor at HHM Hotels is a multifaceted and vital role combining financial accuracy, operational efficiency, and exemplary guest service. This position not only offers a competitive wage and valuable benefits but also a supportive career path within a respected company in the hospitality sector. Joining HHM Hotels means becoming part of a team that values excellence, agility, service heart, and ownership, enabling employees to thrive professionally while positively impacting guest experiences.