Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $16.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
retirement plans
Paid Time Off
wellness programs
Local discounts
Employee rates on hotel stays
matching 401k plan

Job Description

Cambria Hotel Columbia Downtown is part of the Pyramid Global Hospitality family, a renowned hospitality management company that places a premium on people-first culture. Pyramid Global Hospitality is dedicated to nurturing a supportive, inclusive work environment that fosters diversity, growth, development, and the overall wellbeing of its employees. With over 230 properties worldwide, the company is recognized for its commitment to exceptional guest experiences and employee satisfaction. At Cambria Hotel Columbia Downtown, guests enjoy a blend of modern comfort and sophisticated service in the heart of Columbia, South Carolina, making it a standout destination for both business and leisure travelers.

The Night Auditor position at Cambria Hotel Columbia Downtown offers a unique career opportunity for highly motivated individuals passionate about hospitality. This role is essential during the overnight shift, typically from 11pm to 7am, where the Night Auditor ensures smooth front desk operations while providing exceptional service to guests. The successful candidate will act as the first point of contact for late-night guests, offering a memorable experience through engaging communication and expert knowledge of the hotel’s amenities and the local area.

As a Night Auditor, the individual will handle tasks that blend guest service with financial responsibilities, such as checking in guests, ensuring accurate billing and credit processes, and conducting the nightly audit of the hotel’s financial activities. This requires a keen eye for detail, strong organizational skills, and the ability to work independently during quieter overnight hours. Additionally, the position demands excellent problem-solving skills to address and resolve guest concerns promptly, turning potential issues into positive experiences.

Working at Cambria Hotel Columbia Downtown means being part of a team that values growth and development. Pyramid Global Hospitality offers comprehensive benefits including health insurance, retirement plans, paid time off, wellness programs, local discounts, and special employee rates at hotels. The company emphasizes ongoing training and career advancement, making it an ideal environment for professionals aiming to build a long-term career in hospitality.

The Night Auditor role is well-suited for individuals who are detail-oriented, personable, and thrive in a dynamic, fast-paced environment. Whether you are beginning your journey in hospitality or looking to advance your career, Cambria Hotel Columbia Downtown provides an enriching workplace where your contributions make a meaningful impact. Join this vibrant team and enjoy a competitive wage, professional development opportunities, and the rewards of working for a globally respected hospitality brand with a commitment to employee well-being and guest satisfaction.

Job Requirements

  • Must have the ability to work the overnight hours
  • High attention to detail
  • High school diploma or equivalent
  • Strong desire to make an impact on other people
  • Outgoing and engaging personality
  • Computer skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift
  • Must be available to work various shifts including weekends and holidays

Job Qualifications

  • High school diploma or equivalent
  • Computer skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift
  • Must be available to work various shifts including weekends and holidays
  • Strong desire to make an impact on other people
  • Outgoing and engaging personality

Job Duties

  • Help guests discover their wanderlust experience
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • Help to resolve problems and wow guests through recovery when things aren’t quite right
  • Promote and sell special hotel programs
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
  • Be knowledgeable of all emergency procedures and policies
  • Maintain house bank
  • Generate, print and distribute daily and weekly reports
  • Ensure the night audit procedures are followed with great attention to detail
  • Communicate all pertinent information to manager on duty
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
  • Assist other departments as needed

Job Criteria

Experience

Entry Level (1-2 years)


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