Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.00 - $19.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays

Job Description

Thesis Hotel Miami, located in the vibrant city of Coral Gables, Florida, is an esteemed property managed under the Pyramid Global Hospitality umbrella. Pyramid Global Hospitality is a renowned hospitality company that values its employees and fosters a 'People First' culture which manifests in a supportive, inclusive environment. With over 230 properties worldwide, the company is committed to employee growth, diversity, development, and wellbeing. The benefits offered include comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays, promoting a holistic approach to employee care and career advancement.

Thesis Hotel Miami offers 245 stylish guest rooms along with 15,432 square feet of flexible meeting and event space, making it a versatile location that caters to both leisure and business guests. The hotel prides itself on delivering exceptional service and memorable guest experiences in a culturally rich and lively Miami setting. The team environment is dynamic and collaborative, emphasizing professionalism, teamwork, and a dedication to excellence. Comprehensive training is provided to ensure all employees are equipped for success and professional growth.

The Night Auditor role at Thesis Hotel Miami is crucial in maintaining seamless overnight operations and creating an exceptional experience for guests during the quieter hours of the night. The Night Auditor serves as the first point of contact for guests during their nighttime check-in and remains a knowledgeable resource regarding hotel amenities and the local area. This position typically operates from 11 pm to 7 am, a critical window requiring attentiveness and exceptional customer service skills.

Ideal candidates for this position are detail-oriented, outgoing, and possess a strong commitment to 'wowing' guests by resolving issues proactively and delivering superior service. The role offers an excellent opportunity for individuals seeking to grow a career in hospitality, especially those passionate about guest interaction and hospitality excellence. Additionally, this position requires the ability to work overnight hours, maintain accuracy in financial transactions such as balancing the house bank and conducting audits, and communicate effectively across hotel departments.

Working at Thesis Hotel Miami means joining a team that values diversity and inclusivity, offers career development paths through ongoing training, and provides a supportive culture geared towards employee success. Candidates can expect a competitive hourly wage between $16.00 and $19.00, commensurate with experience, along with access to a well-rounded benefits package that supports both personal and professional well-being. Join us and be part of a respected hotel brand that is dedicated to exceptional guest experiences and employee satisfaction.

Job Requirements

  • must have the ability to work the overnight hours
  • a high attention to detail
  • high school diploma or equivalent
  • a strong desire to make an impact on other people
  • an outgoing and engaging personality
  • computer skills
  • excellent verbal and written communication skills
  • ability to work in a fast-paced setting
  • ability to stand for the duration of the shift
  • must be available to work various shifts including weekends and holidays

Job Qualifications

  • high school diploma or equivalent
  • excellent verbal and written communication skills
  • computer skills
  • ability to work in a fast-paced setting
  • outgoing and engaging personality
  • strong desire to make an impact on other people

Job Duties

  • help guests discover their wanderlust experience
  • provide exceptional customer service by being engaging and taking sincere interest
  • check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • help to resolve problems and wow guests through recovery when things aren’t quite right
  • promote and sell special hotel programs
  • interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
  • be knowledgeable of all emergency procedures and policies
  • maintain house bank
  • generate, print and distribute daily and weekly reports
  • ensure the night audit procedures are followed with great attention to detail
  • communicate all pertinent information to manager on duty
  • follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
  • assist other departments as needed

Job Criteria

Experience

Entry Level (1-2 years)


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