Night Auditor

A & R Hospitality Group is a leading hospitality management company in the United States specializing in operating hotels. With a portfolio comprising 21 hotels across six competitive markets, the company manages approximately 1,800 hotel rooms and controls over 100 million dollars in assets. A & R Hospitality Group partners with renowned premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, along with several independent hotel brands, providing guests with high-quality accommodations and exceptional customer service experiences. The company is committed to creating a positive and supportive environment for both its employees and guests, ensuring that every stay is comfortable and memorable. For more information, you can visit the company's website at www.anrgroup.com.

The Night Manager position at A & R Hospitality Group plays a crucial role in the overall guest experience at the hotel. As the Night Manager, the individual is responsible for managing the front desk operations during the night shift, ensuring that all guests receive outstanding customer service with a positive and professional attitude. The role involves greeting arriving guests, efficiently handling check-ins and check-outs, responding to guest inquiries, and managing reservations for same-day and future arrivals. Additionally, the Night Manager is expected to solve guest complaints promptly and courteously, maintain the cleanliness and organization of the front desk and back office, and assist other departments as needed to ensure the smooth functioning of hotel operations. A vital part of the job includes performing nightly audits and completing any brand-required tasks using the hotel’s front desk system according to both brand standards and A & R Hospitality Group’s policies.

This position demands a high level of professionalism, attention to detail, and the ability to anticipate the needs of guests to deliver superior service consistently. The Night Manager maintains confidentiality and security of company proprietary information as well as guest data, underscoring the role's importance in safeguarding sensitive information. Candidates who are proactive, customer-focused, and skilled in multitasking will find this role rewarding as it directly impacts guest satisfaction and the hotel’s reputation. Furthermore, A & R Hospitality Group provides competitive pay, paid vacation time, hotel discounts, and a comprehensive benefits package including medical, dental, and vision insurance, employee assistance programs, and supplemental insurance options. Paid training is also available, ensuring that new hires are well-equipped to excel in their roles. A & R Hospitality Management is an equal opportunity employer, promoting an inclusive work environment free from discrimination and harassment, upholding federal, state, and local employment laws comprehensively.