Night Auditor

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to quality service, exceptional guest experiences, and a diverse portfolio of hotel brands. One of its prestigious brands, JW Marriott, represents the luxury sector within Marriott's multi-brand portfolio. JW Marriott properties are located in gateway cities and distinctive resort destinations around the world, offering guests refined accommodations and services that reflect the brand's legacy and dedication to elevated hospitality. With an emphasis on creating a supportive and inclusive workplace, JW Marriott prioritizes the well-being, development, and recognition of its associates, fostering an environment where team members can thrive both personally and professionally. The hotel encourages a culture of genuine care, innovation, and collaboration, supported by extensive training opportunities and a focus on holistic well-being. This approach ensures that associates feel valued and empowered to deliver memorable experiences to guests, embodying the brand's promise of "Wonderful Hospitality. Always." This particular position is based at the JW Marriott located at 400 Renaissance Center in Detroit, Michigan, and it offers a full-time, non-management role with overnight shift responsibilities. The hourly pay rate for this position is $20.65, reflecting the company’s commitment to competitive compensation in the hospitality industry. The role centers around ensuring seamless guest services operations within the rooms and guest services category in a dynamic luxury hotel environment.

The Guest Services Representative's role is vital in shaping guests' first and lasting impressions. The representative is responsible for organizing, confirming, and processing all guest check-ins and check-outs, managing room reservations, and handling requests, changes, and cancellations with efficiency and accuracy. This role requires managing secure payment processes, verifying and adjusting billing records, and handling various payment types including adjustment vouchers and correction vouchers. The position involves activating and filing room keys, responding to guest requests promptly, relaying messages, and maintaining contingency lists to ensure accurate records in case of emergencies. In addition to operational tasks, the representative acts as an ambassador for the hotel’s amenities, services, and local area information, ensuring guests receive thorough guidance and assistance throughout their stay.

The job demands a high level of diligence in following company policies and procedures, maintaining confidentiality of proprietary information, and securing company assets. The candidate must exhibit professionalism in appearance and communication, welcome guests warmly, anticipate and address their service needs, assist individuals with disabilities, and uphold excellent customer service standards. Further duties include answering telephones with appropriate etiquette, supporting team efforts to achieve common service goals, complying with quality assurance standards, and participating actively in maintaining a safe and welcoming environment. Physical requirements such as standing, sitting, or walking for extended periods and handling objects up to 10 pounds are also part of the role. The candidate must be prepared to perform additional reasonable duties as requested by supervisors. This position reflects Marriott’s dedication to equal opportunity employment and promoting a culture of diversity and inclusion where all backgrounds are welcomed and celebrated. Joining JW Marriott means becoming part of a global team that values community, innovation, and excellence in luxury hospitality, providing a platform for personal and professional growth within a respected international brand.