Night Auditor

Loma Linda, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $17.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

uniform provided

Employee Discounts

Training and Development

Job Description

Candlewood Suites Loma Linda is a distinguished extended-stay hotel within the landmark Candlewood Suites brand, known for its commitment to delivering a home-away-from-home experience to guests. Situated in Loma Linda, the hotel caters primarily to business travelers, long-stay guests, and families who seek comfort, convenience, and exceptional hospitality tailored to longer visits. As part of the IHG hotel family, Candlewood Suites combines upscale amenities with approachable service, ensuring guests feel valued and supported throughout their stay. The hotel emphasizes a culture of ownership, accountability, and guest-centric service, all aligned with its Wings of Excellence standards that guide every team member's role in delivering superior lodging experiences.

The Night Auditor role at Candlewood Suites Loma Linda is pivotal to the hotel’s overnight operations and guest service excellence. Serving as the first point of contact for guests during nighttime hours, the Night Auditor embodies the hotel’s mission to 'Soar to Success' by ensuring that every arrival and departure is seamless and memorable. This position merges front desk responsibilities with critical financial auditing duties, providing the 'Ground Control' for all overnight activities. The role demands a keen attention to detail, exceptional customer service skills, and the ability to manage multiple tasks efficiently while maintaining an approachable and professional demeanor. Night Auditors not only facilitate check-ins and check-outs during the late hours but also manage guest accounts, reconcile daily financial transactions, and ensure compliance with brand standards and hotel policies.

In addition to transactional tasks, the Night Auditor plays a guest advocacy role, anticipating guest needs, resolving any issues with discretion and empathy, and promoting the hotel’s amenities and local attractions to enhance the overall stay experience. The Night Auditor also plays an integral role in communication and coordination across hotel departments, ensuring smooth handover of information and maintaining the cleanliness and organization of the front desk area throughout the night. This comprehensive role requires flexibility including availability on weekends and holidays, and adherence to the hotel’s appearance and conduct standards.

Candidates interested in this position should feel passionate about hospitality and eager to contribute to a supportive team environment. The role offers an excellent opportunity to join a dynamic and reputable hospitality company known for its warm culture and commitment to professional growth. Nearby amenities and the tranquil Loma Linda location further enhance the appeal of working at this Candlewood Suites property. This is a full-time position inviting candidates with a background in hotel front desk operations or night auditing to bring their skills and enthusiasm to a role that is key to the hotel’s overnight success and guest satisfaction.

Job Requirements

High school diploma or equivalent
minimum 1 year of front desk or night auditor experience
proficiency with property management systems
excellent communication skills
strong organizational skills
ability to multitask in a fast-paced environment
flexible availability including weekends and holidays

Job Qualifications

High school diploma or equivalent required
college coursework in hospitality preferred
minimum 1 year of front desk or night auditor experience (hotel experience strongly preferred)
proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, Choice ChoiceADVANTAGE, or IHG Opera Cloud preferred)
excellent verbal and written communication skills
strong organizational skills and attention to detail
ability to multitask in a fast-paced environment while maintaining composure and professionalism

Job Duties

Greet all guests with warmth and professionalism upon arrival and departure
perform late night check-ins and check-outs efficiently, accurately, and in accordance with brand and the Hotel's standards
ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion
promote hotel amenities, local attractions and programs to enhance the guest experience
handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager
manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS)
assist with same-day reservations, group check-ins, and modifications as needed
perform nightly audits of guest accounts, ensuring accuracy and completeness of all financial transactions
balance daily revenue reports, including cash, credit, and other payment methods
prepare and distribute detailed reports for management review
ensure the front desk area is organized, clean, and welcoming for guests arriving or departing during night hours
maintain clear communication with hotel departments via hotel channels
document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotels SOP
respond promptly to calls, emails, and internal messages using approved communication systems
adhere to all Hotels policies, brand training, and safety procedures
maintain a clean, organized, and professional front desk workspace at all times
uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies
maintain flexible availability, including weekends and holidays
maintain uniform and appearance standards according to Hotels policy