Night Auditor

HHM Hotels is a renowned hotel management company committed to delivering exceptional hospitality experiences across its portfolio of hotels. Known for its dedication to guest satisfaction, operational excellence, and staff development, HHM Hotels maintains a robust presence in the hospitality industry. The company operates various hotel brands and prides itself on upholding the highest standards of service and professionalism, striving to create memorable stays for guests while fostering a positive and dynamic work environment for its employees.

This role is for a Night Auditor/Guest Service Agent, a crucial position within the front office operations at HHM Hotels. Offering competitive compensation at $22.57 per hour, this role balances the important financial and guest service tasks, helping to ensure smooth hotel operations overnight. The Night Auditor is responsible for balancing revenue and settling accounts nightly, maintaining all necessary files, and resetting the system to prepare for the next day of operations. Alongside these critical accounting duties, the incumbent also performs guest service tasks such as checking guests in and out, responding to inquiries, and resolving complaints to ensure optimal guest satisfaction.

The Night Auditor position at HHM Hotels serves as a pivotal contact point for guests during nighttime hours, combining bookkeeping expertise with outstanding customer service. The role requires meticulous attention to detail as the auditor must conduct nightly audits, prepare and distribute daily reports, audit and reconcile cashiers, and manage credit card transmissions accurately and on time. Using the BRAINS network, financial information is updated regularly to ensure seamless record-keeping. This dual focus of financial accountability and guest engagement demands professionalism, efficiency, and strong communication skills.

Moreover, this position offers a growth path within HHM Hotels, with potential advancement to roles like Front Office Supervisor, Accounts Payable or Receivable Clerk, and eventually Front Office Manager. Employees are encouraged to develop their skills and grow professionally within the company.

HHM Hotels also emphasizes safety, requiring employees to practice safe work habits and wear protective safety equipment as appropriate. They value guest satisfaction deeply, with the Night Auditor expected to be proactive in increasing guest satisfaction scores and ensuring overall positive experiences.

The work environment may vary, involving standing for extended periods, walking, lifting of items up to 25 pounds, as well as occasional bending and reaching. Work schedules might include holidays and weekends, reflecting the round-the-clock nature of the hospitality business.

Benefits offered by HHM Hotels are comprehensive, including medical, dental and vision health insurance, paid time off, 401(k) company match, daily pay options, free basic life insurance, and travel discounts. Employees also gain access to wellness programs, commuter benefits, and professional development opportunities. This role is ideal for individuals seeking a challenging and rewarding career in hotel management who value a company culture based on core beliefs such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It.