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Job Overview
Compensation
Hourly
Range $16.00 - $21.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Our establishment is a renowned hotel dedicated to providing exceptional accommodation and guest services in a welcoming and professional environment. Known for our commitment to excellence, we uphold high standards to ensure each guest has a comfortable and memorable stay. We foster an atmosphere where our team members are valued and supported, creating a positive workplace culture focused on quality service and operational efficiency.
The Front Desk Agent role is a vital position within our hotel operations team. This full-time position focuses on delivering outstanding guest service by effectively managing the front desk responsibilities. The role requires a polished and... Show More
The Front Desk Agent role is a vital position within our hotel operations team. This full-time position focuses on delivering outstanding guest service by effectively managing the front desk responsibilities. The role requires a polished and... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or customer service preferred
- basic computer skills including reservation and property management systems
- excellent verbal and written communication skills
- ability to work flexible shifts including nights, weekends, and holidays
- positive attitude and a professional appearance
Job Qualifications
- Strong interpersonal and communication skills
- strong organizational skills and attention to detail
- ability to handle stressful situations with poise and professionalism
- conduct work-related functions in a professional manner
Job Duties
- Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly
- registers and processes guests upon arrival and departure
- demonstrates telephone courtesy and professionalism
- attentively listens to guests and anticipates any additional needs or concerns
- maintains clean and professional appearance of public areas and hotel office
- uses appropriate selling techniques to maximize revenue and occupancy
- completes daily management operations reports
- ensures all guest accounts are complete and accurate
- demonstrates a working knowledge of all services and facilities of the hotel and local area
- complies with the hotel's standard operating procedures and policies
- assists in monitoring and upholding procedures for safety of guests and hotel team members
- assists team members and other departments as needed to contribute to operational efficiency
- delivers amenities and general assistance to guests as requested
- performs additional responsibilities as assigned by leadership
Job Criteria
Experience
No experience required
Job Location
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