Night Auditor

Columbus, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health savings account

401(k) retirement plan

Paid vacation

paid sick days

Sonesta Hotel Discounts

educational assistance

Paid parental leave

Company paid life insurance

company paid short term disability insurance

company paid long term disability insurance

employee perks

hospital indemnity

critical illness insurance

accident insurance

Job Description

Sonesta International Hotels is a prominent and rapidly expanding hotel company, currently ranking as the 8th largest in the United States. With a vast portfolio of over 1000 properties spanning eight countries, Sonesta offers an impressive blend of both full-service and focused hotels. These properties are strategically located in major cities, making Sonesta a recognizable and trusted name in the hospitality industry worldwide. The company prides itself on delivering exceptional guest experiences through a human-centered approach to hospitality, emphasizing passion, loyalty, and meaningful connections with every guest. This customer-focused ethos is a hallmark of Sonesta's service philosophy, ensuring that every stay is memorable and of the highest quality. The diverse nature of Sonesta's hotel portfolio includes owned, managed, and franchised hotels, highlighting their dynamic growth and adaptability to various market segments. Employment at Sonesta promises a vibrant and inclusive work culture where teamwork, quality service, and innovation drive success. Sonesta International Hotels also demonstrates a strong commitment to diversity and equal opportunity, promoting a supportive environment where all employees can thrive regardless of race, gender, religion, or other protected characteristics. The company offers competitive benefits such as medical, dental, vision insurance, retirement plans with company match, paid vacation, and much more, ensuring the well-being and satisfaction of its workforce.

The role of the Night Auditor at Sonesta International Hotels is vital to the hotel's operational success and financial accuracy. The Night Auditor is entrusted with the responsibility of accurately balancing all hotel income and expenses over each 24-hour operational period, making this role essential for maintaining accountability and fiscal integrity. In addition to financial auditing, the Night Auditor also serves as the overnight front desk Guest Service Agent, managing guest check-ins and check-outs, addressing inquiries, and providing assistance during the night shift. This dual responsibility requires strong attention to detail, excellent customer service skills, and a solid understanding of hotel management systems such as Opera and SynXis. The Night Auditor acts as the primary system liaison during overnight hours, promptly addressing system failures or issues by opening tickets with system support teams to ensure continuous smooth operations. The successful candidate will play a crucial role in supporting hotel management by preparing comprehensive daily, weekly, and monthly reports, including revenue audits and accounting documentation. Moreover, the Night Auditor supports various hotel services during their shift, including assisting with breakfast setup, managing hotel laundry, and ensuring compliance with safety and legal standards such as alcohol service laws and health regulations. This role demands flexibility to work overnight hours, weekends, and holidays, along with physical stamina for tasks that may require standing, bending, and lifting up to 50 pounds. The position also requires obtaining ServSafe certification, reflecting Sonesta's commitment to maintaining high standards in food safety and service. Overall, the Night Auditor position at Sonesta International Hotels is an exciting opportunity for individuals passionate about hospitality, financial accuracy, and outstanding guest service within a reputable and growth-oriented hotel company.

Job Requirements

High school diploma or equivalent
one year of previous hotel experience preferred
ability to speak, read, and write fluent English
professional verbal and written communication skills
mathematical skills including basic math, percentages, and variances preferred
problem solving, reasoning, motivating, organizational and training abilities preferred
frequently standing up, bending, and moving about the facility
carrying, lifting or pulling items weighing up to 50 pounds
standing for extended periods of time
will be required to obtain a ServSafe certification
will be required to work weekends and holidays

Job Qualifications

High school diploma or equivalent required
one year of previous hotel experience preferred
reading and writing skills are utilized when compiling department records, guest registration and reservation information
ability to speak, read, and write fluent English
other languages beneficial
professional verbal and written communication skills
mathematical skills, including basic math, percentages, and variances preferred
problem solving, reasoning, motivating, organizational and training abilities preferred
experience with Microsoft Office and Opera systems preferred

Job Duties

Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy
assist in the preparation of all reports relevant to daily revenues
balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy
complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses
prepare General Manager daily, weekly and month end reporting packs
assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies
assist in the washing, drying, and folding of hotel laundry
act as the security point of contact during various times in the shift
communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information
register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program
answer phones in a prompt and courteous manner
accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
may routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel
process cancellations, revisions, and information updates on changes
up-sell rooms where possible to maximize revenue
follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing
promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel
follow all local laws with regard to alcoholic beverage sales
ensure guest special requests are fulfilled and proper delivery of guest services is delivered
issue, control and release guest safe-deposit boxes
comply with federal, state and local laws regarding health, safety, and alcohol services
perform other duties as assigned