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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $18.75
Work Schedule
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
The hiring establishment is a reputable hotel committed to delivering exceptional guest service and ensuring financial profitability through meticulous management of daily operations. This hotel is a well-regarded hospitality venue that prides itself on offering a comfortable and welcoming environment for all guests, combining superior service with a focus on accuracy and accountability in its financial processes. The hotel operates with a team-oriented approach, emphasizing the importance of collaboration among staff members to uphold its standards of excellence across all departments.
The role on offer is for a Guest Service Representative conducting Night Audit, a pivotal position within the ... Show More
The role on offer is for a Guest Service Representative conducting Night Audit, a pivotal position within the ... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Significant attention to detail
- Ability to operate front desk equipment: computer, switchboard, credit card machines
- Understanding of basic math skills
- Good verbal and guest interaction skills
- Ability to collect money and issue change where applicable
- Ability to work as a cohesive team member
- Must be able to stand for several hours at a time
- May be required to lift items up to 25 lbs
Job Qualifications
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Strong attention to detail
- Good verbal and guest interaction skills
- Ability to operate front desk equipment including computer, switchboard, credit card machines
- Understanding of basic math skills
- Ability to work as a cohesive team member
- Knowledge of hotel service and programs
- Knowledge of geographical area and points of interest
- Ability to follow emergency procedures and evacuation protocols
Job Duties
- Audit, post, and balance daily cashiers work for hotel
- Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, resort fees, and the like to each guest's account daily
- Verify all account entries are balanced
- notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts
- Ensure hotel billing standards are followed and create financial reports that detail various aspects of the hotel's performance
- ensure distributed to the appropriate departments
- Ensure credit card system reconciles to daily transaction lists
- Verify cash postings and verify cashier drops to ensure accurate
- Ensure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by management
- Greet all guests in a pleasant and professional manner
- Complete the guest registration and check-out procedures
- Answer telephone, transfer calls, and take messages when applicable
- Make hotel reservations for guests, including changes and cancellations
- Follow proper credit card procedures
- Maintain accurate bank during shift and use correct vouchers for specified transactions
- Respond to all guest needs and requests in a timely fashion
- Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction
- Understand hotel service and programs
- Be knowledgeable of geographical area and points of interest
- File appropriate paperwork as directed
- Ensure the front desk is adequately stocked of all supplies
- Understand hotel emergency procedures and evacuation protocols
- Collect payment for all guests at check-in and check-out
- Make changes as necessary
- Keep front office and lobby area neat, clean, vacuumed, and dusted daily
- Follow all company safety and security policies and procedures
- report accidents, injuries, and unsafe work conditions to manager
- Ensure uniform and personal appearance is clean and professional
- Maintain confidentiality of proprietary information and protect company assets
- Speak with others using clear and professional language
- Establish and maintain open, collaborative relationships with employees and fellow management team members
- Perform all reasonable job duties as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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