Night Auditor

Rosemont, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $20.60 - $21.60

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health savings account

401(k) retirement plan

Paid vacation

paid sick days

hotel discounts

educational assistance

Paid parental leave

Life insurance

Short term disability insurance

long term disability insurance

employee perks

hospital indemnity

critical illness insurance

accident insurance

Job Description

Sonesta International Hotels is a dynamic and rapidly growing hospitality company, recognized as the 8th largest hotel company in the United States. Known for its impressive mix of full-service and focused hotels, Sonesta boasts a diverse portfolio of owned, managed, and franchised properties situated in key urban markets. With over 1000 properties spread across eight countries, Sonesta is firmly established as a global player in the hospitality industry. The core philosophy of Sonesta centers on delivering excellent service through a human touch, underscored by passion, loyalty, and meaningful guest connections. This makes Sonesta not just a hotel company but a community committed to quality, value, and memorable experiences for every guest at every stay.

Joining Sonesta means becoming part of a team where 'Together We Thrive' is more than a slogan—it’s a commitment to work collaboratively to elevate hospitality standards. The company invests in its employees and provides numerous opportunities for personal and professional growth. Sonesta’s extensive network and reputation for quality make it an attractive employer for those aspiring to build a career in hospitality.

The role of Night Auditor at Sonesta International Hotels is integral to the smooth operation of the hotel during overnight hours. The Night Auditor is responsible for accurately balancing all hotel income and expenses for each 24-hour operating period, ensuring financial accuracy and integrity. Beyond financial duties, the Night Auditor also serves as a Guest Service Agent for the overnight front desk shift, offering essential operational and guest services.

In this position, the Night Auditor acts as the critical liaison for hotel system issues during the night, engaging with support systems such as Opera and SynXis to manage and resolve any technical challenges that arise. The role demands a blend of attention to detail, accounting acumen, and strong customer service skills. The Night Auditor balances and audits room, food and beverage, and telephone revenues; prepares key daily and periodic financial reports; assists with guest registrations and reservations; and ensures compliance with safety and service standards.

This role offers a competitive hourly wage with an anticipated pay range of $20.60 to $21.60 per hour, with the base pay influenced by job knowledge, skills, and experience. Working for Sonesta grants access to a comprehensive benefits package that supports employees’ wellbeing and financial security. Benefits include medical, dental, and vision insurance, health savings accounts with company match, 401(k) retirement plans, paid time off, educational assistance, and more. This role requires flexibility to work mornings, evenings, weekends, and holidays, reflecting the demands of a hospitality business that operates around the clock.

Overall, the Night Auditor position is suited to detail-oriented individuals who thrive in a fast-paced environment and enjoy balancing financial accuracy with guest-facing service responsibilities. Working with Sonesta provides a unique opportunity to advance your career in the hospitality sector while being part of a forward-thinking company that values diversity, teamwork, and quality service.

Job Requirements

high school diploma or equivalent
one year of previous hotel experience preferred
previous background from the extended stay industry preferred
reading and writing skills are utilized when compiling department records, guest registration and reservation information
ability to speak, read, and write fluent English
professional verbal and written communication skills
mathematical skills including basic math, percentages, and variances preferred
problem solving, reasoning, motivating, organizational and training abilities preferred
experience with Microsoft Office and Opera systems preferred
valid driver’s license required
frequently standing up, bending, climbing, kneeling, and moving about the facility
carrying, lifting or pulling items weighing up to 50 pounds
frequently handling objects and equipment
standing for extended periods of time
will be required to obtain a ServSafe certification
may be required to obtain a TIPS certification
will be required to work mornings, evening, weekends, and holidays

Job Qualifications

high school diploma or equivalent
professional verbal and written communication skills
ability to speak, read, and write fluent English
other languages beneficial
experience with Microsoft Office
experience with Opera systems
mathematical skills including basic math, percentages, and variances preferred
problem solving, reasoning, motivating, organizational and training abilities preferred

Job Duties

deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy
assist in the preparation of all reports relevant to daily revenues
balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy
complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses
prepare general manager daily, weekly and month end reporting packs
assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies
assist in the washing, drying, and folding of hotel laundry
act as the security point of contact during various times in the shift
communicate with the operations manager to resolve accounting discrepancies and to request or provide information
register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program
answer phones in a prompt and courteous manner
accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
may routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel
process cancellations, revisions, and information updates on changes
up-sell rooms where possible to maximize revenue
follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing
promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel
follow all local laws with regard to alcoholic beverage sales
ensure guest special requests are fulfilled and proper delivery of guest services is delivered
issue, control and release guest safe-deposit boxes
comply with federal, state and local laws regarding health, safety, and alcohol services
perform other duties as assigned