
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.25 - $17.50
Work Schedule
Flexible
Night Shifts
Benefits
Quarterly bonus
Paid Time Off
flexible scheduling
hotel discounts
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Life insurance
Job Description
Drury Hotels, located at 920 Q Street in Lincoln, Nebraska, is a renowned hotel chain committed to delivering exceptional hospitality experiences. With a strong focus on employee satisfaction and guest service excellence, Drury Hotels has earned recognition among Newsweek's America’s Greatest Workplaces 2025. The company is dedicated to fostering a positive and inclusive work environment where each team member feels valued, supported, and inspired to grow. Known for its award-winning service, Drury Hotels operates with a guest-first mentality while also prioritizing the career growth and well-being of its employees. The hotel's culture emphasizes work-life balance, career advancement, and comprehensive benefits, setting it apart as a top employer in the hospitality industry.
The Front Desk Agent role at Drury Hotels is a pivotal position responsible for ensuring a welcoming and efficient experience for all guests. This role involves performing a variety of front desk functions, including checking guests in and out, promoting sales-related programs, maintaining meticulous guest records, handling cash transactions, and auditing daily receipts to verify financial accuracy. Additionally, the Front Desk Agent may assist with morning breakfast setup and service. As the primary representative of Drury Hotels during overnight shifts, this position demands the ability to work independently while maintaining high standards of guest safety and security.
The ideal candidate for this role will be someone who embodies hospitality and professionalism. They will have excellent communicative abilities in English, an attentiveness to detail, and the capacity to manage multiple responsibilities efficiently. The position requires a strong understanding of hotel policies and procedures, along with proficiency in handling money and operating office equipment. Maintaining a clean and organized front desk and lobby area is also essential. Through courteous, friendly, and efficient service, the Front Desk Agent plays a critical role in creating memorable guest experiences and supporting a positive workplace atmosphere. Drury Hotels offers flexible scheduling, paid time off, and generous employee discounts that contribute to an excellent work-life balance. Employees also benefit from health plans, retirement options, and a supportive team environment that champions professional development. With over 200 internal promotions annually, Drury Hotels actively encourages career advancement and mentoring. This is a full-time opportunity with competitive compensation, including quarterly incentive bonuses, designed to reward outstanding performance. Join Drury Hotels and find not just a job, but a place where you truly belong, grow, and thrive.
The Front Desk Agent role at Drury Hotels is a pivotal position responsible for ensuring a welcoming and efficient experience for all guests. This role involves performing a variety of front desk functions, including checking guests in and out, promoting sales-related programs, maintaining meticulous guest records, handling cash transactions, and auditing daily receipts to verify financial accuracy. Additionally, the Front Desk Agent may assist with morning breakfast setup and service. As the primary representative of Drury Hotels during overnight shifts, this position demands the ability to work independently while maintaining high standards of guest safety and security.
The ideal candidate for this role will be someone who embodies hospitality and professionalism. They will have excellent communicative abilities in English, an attentiveness to detail, and the capacity to manage multiple responsibilities efficiently. The position requires a strong understanding of hotel policies and procedures, along with proficiency in handling money and operating office equipment. Maintaining a clean and organized front desk and lobby area is also essential. Through courteous, friendly, and efficient service, the Front Desk Agent plays a critical role in creating memorable guest experiences and supporting a positive workplace atmosphere. Drury Hotels offers flexible scheduling, paid time off, and generous employee discounts that contribute to an excellent work-life balance. Employees also benefit from health plans, retirement options, and a supportive team environment that champions professional development. With over 200 internal promotions annually, Drury Hotels actively encourages career advancement and mentoring. This is a full-time opportunity with competitive compensation, including quarterly incentive bonuses, designed to reward outstanding performance. Join Drury Hotels and find not just a job, but a place where you truly belong, grow, and thrive.
Job Requirements
- High school diploma or equivalent
- Ability to take written and verbal direction
- Ability to speak and read English clearly
- Ability to relate to the public in a warm, friendly manner
- Ability to handle money and make change
- Ability to work alone during scheduled shifts
- Attention to detail and ability to multitask
- Willingness to comply with hotel safety and security policies
Job Qualifications
- High school diploma or equivalent
- Previous customer service or front desk experience preferred
- Ability to speak and read English clearly
- Strong communication and interpersonal skills
- Knowledge of basic cash handling and office equipment
- Ability to multitask and manage time efficiently
- Familiarity with hotel policies and guest service procedures
Job Duties
- Perform all front desk related functions including checking guests in and out
- Promote sales related programs
- Maintain guest records
- Handle cash transactions and audit previous day's receipts for accuracy
- Assist with breakfast setup and service as needed
- Work independently during overnight shifts ensuring guest safety and security
- Provide courteous, efficient, and friendly service to guests and respond promptly to inquiries and complaints
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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