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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
team environment
Job Description
TownePlace Suites Loma Linda is a respected hotel brand known for its commitment to providing exceptional hospitality experiences to guests looking for comfort and convenience during their stay. As part of the Marriott International family, TownePlace Suites offers extended stay accommodations that blend the comforts of home with hotel amenities, catering to both business and leisure travelers. The hotel prides itself on its welcoming atmosphere, modern facilities, and dedicated team members who work diligently to maintain high standards of service and guest satisfaction. The community-centered approach and focus on cleanliness, safety, and customer care make TownePlace Suites Loma Linda stand... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of front desk or night auditor experience
- Proficiency with PMS systems preferred
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Adherence to uniform and appearance standards
Job Qualifications
- High school diploma or equivalent
- College coursework in hospitality preferred
- Minimum 1 year of front desk or night auditor experience
- Hotel experience strongly preferred
- Proficiency with property management systems such as Hilton OnQ, Marriott FOSSE, ChoiceADVANTAGE, or IHG Opera Cloud preferred
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment while maintaining composure and professionalism
Job Duties
- Greet all guests with warmth and professionalism upon arrival and departure
- Perform late night check-ins and check-outs efficiently, accurately, and in accordance with brand and hotel standards
- Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion
- Promote hotel amenities, local attractions, and programs to enhance the guest experience
- Handle all guest complaints or concerns professionally, escalating as needed to front desk manager or general manager
- Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System
- Assist with same-day reservations, group check-ins, and modifications as needed
- Perform nightly audits of guest accounts, ensuring accuracy and completeness of all financial transactions
- Balance daily revenue reports, including cash, credit, and other payment methods
- Prepare and distribute detailed reports for management review
- Ensure the front desk area is organized, clean, and welcoming for guests arriving or departing during night hours
- Maintain clear communication with hotel departments via hotel channels
- Document all key guest interactions, incidents, and shift details in the front desk log per hotels SOP
- Respond promptly to calls, emails, and internal messages using approved communication systems
- Adhere to all hotels policies, brand training, and safety procedures
- Maintain a clean, organized, and professional front desk workspace at all times
- Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies
- Maintain flexible availability including weekends and holidays
- Maintain uniform and appearance standards per hotel policy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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