Night Auditor

TownePlace Suites Loma Linda is a respected hotel brand known for its commitment to providing exceptional hospitality experiences to guests looking for comfort and convenience during their stay. As part of the Marriott International family, TownePlace Suites offers extended stay accommodations that blend the comforts of home with hotel amenities, catering to both business and leisure travelers. The hotel prides itself on its welcoming atmosphere, modern facilities, and dedicated team members who work diligently to maintain high standards of service and guest satisfaction. The community-centered approach and focus on cleanliness, safety, and customer care make TownePlace Suites Loma Linda stand out as a preferred lodging option in the region.

The Night Auditor role at TownePlace Suites Loma Linda is a pivotal position that ensures the smooth and efficient operation of the hotel during overnight hours. Acting as the first point of contact for guests arriving late or checking out early, the Night Auditor plays an essential role in creating positive first impressions and continuous guest satisfaction through professional, courteous, and prompt service. This position is often referred to as the "Ground Control" of the hotel’s overnight operations, which involves managing guest accounts, performing nightly audits, handling financial transactions, and assisting with reservations while maintaining brand consistency and upholding the hotel's philosophies of ownership, accountability, and a guest-first culture.

The Night Auditor is expected to execute check-ins and check-outs efficiently, verifying room assignments and payment authorizations using the Property Management System (PMS). Furthermore, they are responsible for resolving guest issues with empathy and discretion, promoting hotel amenities and local attractions, and ensuring general hospitality standards are met during nighttime operations. The role demands someone who can multitask effectively in a fast-paced environment while maintaining composure, attentiveness, and professionalism. Maintaining communication with other hotel departments and documenting critical information are also part of the responsibilities, ensuring that every guest’s experience is seamless and that operational procedures are consistently followed.

Beyond guest interactions, the Night Auditor must perform detailed nightly audits of financial transactions, balancing revenue reports and preparing management reports that provide insight into the hotel’s overnight financial activities. This includes cash handling, credit verification, and ensuring all transactions are accurately accounted for to support the hotel’s fiscal accountability. Cleanliness and organization of the front desk area during night shifts also fall under this role's domain, reinforcing the hotel’s commitment to a welcoming and efficient service environment.

The position requires a flexible schedule including working nights, weekends, and holidays, reflecting the 24/7 nature of the hospitality industry. Dressed in accordance with hotel uniform and appearance standards, the Night Auditor embodies the professional image of TownePlace Suites Loma Linda. Candidates for this position should possess excellent communication skills, strong organizational abilities, and a keen attention to detail. Experience with PMS systems such as Hilton OnQ, Marriott FOSSE, ChoiceADVANTAGE, or IHG Opera Cloud is preferred but not mandatory.

This is an excellent opportunity for individuals passionate about hospitality who want to contribute to a team-oriented and guest-focused workplace. TownePlace Suites Loma Linda offers an inclusive and supportive environment where every team member is valued for their contributions to the guest experience. If you are seeking a role that combines customer service excellence with operational responsibility, and you enjoy working overnight in a dynamic setting, the Night Auditor position is an ideal fit. Join TownePlace Suites Loma Linda and be part of a brand that aims to facilitate memorable stays and enduring guest loyalty through exemplary service and professionalism.