Night Auditor

HHM Hotels is a reputable hotel management company known for delivering exceptional hospitality services and maintaining high standards in guest experiences across their portfolio of properties. They focus on cultivating an environment where guests feel welcomed and valued, and employees are encouraged to grow professionally and personally. With a commitment to excellence, HHM Hotels emphasizes continuous improvement, customer satisfaction, and creating a supportive work culture that aligns with their core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It.

The Night Auditor role at HHM Hotels is an integral position balancing financial accuracy and exemplary guest service. This role is primarily responsible for balancing revenue and settling accounts nightly to ensure the property’s financial integrity is maintained. In addition to the financial auditing duties, the Night Auditor also performs tasks typical of a Guest Service Agent, such as checking guests in and out, responding to guest inquiries, resolving complaints, and contributing to overall guest satisfaction. This combination of accounting and guest service responsibilities makes the Night Auditor a versatile and essential team member at the hotel.

Candidates will find this opportunity rewarding, with clear potential pathways for career advancement within HHM Hotels. Growth paths include progressing to roles like Front Office Supervisor, Accounts Payable or Receivable Clerk, and ultimately Front Office Manager. This career trajectory highlights internal promotion practices and investment in employee development.

Key duties for this role involve performing bookkeeping activities such as nightly audits, reconciling cashiers, preparing and distributing daily reports, and auditing credit card transactions promptly. The Night Auditor is also tasked with maintaining accurate records of room availability and guests’ accounts using computer systems. Knowledge and proficiency in software tools like Excel and financial networks such as BRAINS are beneficial. The employee must demonstrate a commitment to safe working habits, accurately enter financial data, and be proactive in increasing guest satisfaction scores by delivering high-quality guest services throughout the night shift.

The position requires flexibility in schedule, including working nights, holidays, and weekends, and involves physical aspects like standing for extended periods and some lifting. The company values individuals with prior night audit or accounting experience, good computer and arithmetic skills, and a high school diploma or equivalent. Furthermore, obtaining a Food Service Director (FSD) certification within 90 days of employment is encouraged, enhancing compliance and operational excellence.

HHM Hotels offers competitive wages for both full-time and part-time roles, along with a broad suite of employee benefits designed to support health, wellness, professional development, and work-life balance. Benefits include medical, dental, and vision insurance, paid time off, a 401k company match, daily pay options, life insurance, access to confidential health resources, travel discounts, commuter benefits, educational opportunities, and referral bonuses.

In summary, HHM Hotels’ Night Auditor role is pivotal for maintaining the financial accuracy and smooth operation of hotel front office activities while delivering superior guest service. Candidates who enjoy multifaceted responsibilities, have a keen eye for detail, and are motivated by meaningful guest interactions will find this position fulfilling. The company’s supportive environment and clear career advancement opportunities make HHM Hotels an excellent choice for those seeking long-term hospitality careers.