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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive pay
Bonus opportunities
Training and Development
Opportunity for advancement
Medical insurance
Dental Insurance
Vision Insurance
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts
safe work environment
Job Description
This opportunity is with a well-established hotel recognized for its commitment to delivering exceptional guest experiences and upholding values centered around hospitality excellence, associate engagement, and community involvement. The hotel prides itself on creating a welcoming environment where guests feel valued, supported by a culture that fosters teamwork, growth, and professionalism. As part of this organization, employees enjoy a positive work atmosphere bolstered by a strong dedication to guest service, quality standards, and operational success. The hotel’s mission revolves around building loyal guest relationships through accountability, attention to detail, integrity, and superior quality in every aspect of service.
The ... Show More
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Job Requirements
- Serve as Manager On Duty when required
- Work in other areas of the hotel to assist operations as needed
- Inform immediate supervisor promptly and fully of all problems or unusual matters of significance
- Perform all duties timely and efficiently in line with company policies and procedures
- Maintain favorable working relationships with all company associates to promote a cooperative and harmonious climate
- Working knowledge of Microsoft Excel and Word
- Advanced working knowledge of property management software systems
- Working knowledge of switchboard and telephone etiquette
- Excellent communication, organizational and guest service skills
- Project a favorable image of the hotel at all times
- Perform other duties as assigned or requested by management
- Have open availability including weekends and holidays
- Ability to move continuously during work hours and lift or carry up to 50 pounds
Job Qualifications
- Working knowledge of Microsoft Excel and Word
- Advanced working knowledge of property management software systems
- Working knowledge of switchboard and telephone etiquette
- Excellent communication, organizational and guest service skills
- Ability to work as Manager On Duty when required
- Strong problem solving and conflict resolution skills
- Ability to work cooperatively within a team environment
- Must project a favorable image of the hotel to the public at all times
- Open availability to work weekends and holidays
Job Duties
- Participates in the prompt and courteous check in and checkout of guests
- Provide gracious and efficient telephone service as it relates to general PBX calls
- Calls should be answered promptly and knowledgeably ensuring complete and accurate information
- Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists the hotel's guests
- Responds to guests' requests promptly, efficiently and courteously
- Communicates effectively
- Arranges fulfillment of guest services by working with housekeeping, maintenance, and food and beverage where applicable
- Stays current with developments in the hotel by reviewing the communication log book each shift
- Resolve conflicts and negotiate effectively
- Demonstrates teamwork by cooperating, assisting, and communicating effectively with co-workers
- Properly processes guest’s mail, messages, packages, and wake up calls
- Provide concierge service with fluent knowledge of area, attractions, restaurants, special events, and guest amenities
- In oversold situations, make accommodations for "walked" guests
- Ensure wake up calls are delivered in a timely fashion
- Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage
- Ensure all charges are correctly entered on the guest’s bill, follow credit card control procedures, and balance accounts daily
- Accurately close shift by obtaining necessary approval signatures and authorization codes
- Verifies and balances daily charges for all departments to guest folios, master accounts, and house accounts
- Completes the nightly processing sequence to close the current day’s sales
- Transmits the credit cards nightly
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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