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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.00 - $21.00
Work Schedule
Night Shifts
Benefits
Hourly pay range $20 to $21
Paid Time Off
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
401k
HSA plan
Fsa plan
Referral Bonus
Discounted lodging
Employee assistance program
volunteer opportunities
Committee participation
Online Learning Platform
Job Description
Hotel Leo is a distinguished hospitality establishment known for its commitment to delivering exceptional guest experiences through a blend of comfort, service excellence, and vibrant ambiance. As part of the renowned Columbia Hospitality group, Hotel Leo operates with a strong people-first philosophy that emphasizes creating memorable moments for both guests and employees alike. This hotel caters to a diverse clientele seeking a welcoming and enjoyable environment, supported by modern amenities and a dedicated team that upholds a values-driven, inclusive, and supportive workplace culture. Spanning various aspects of hospitality, Hotel Leo incorporates a culture that fosters growth, inclusion, and community involvement,... Show More
Job Requirements
- Minimum 1 year hospitality experience
- Previous experience in cash handling and computerized Point of Sale system strongly preferred
- Strong written and verbal communication skills
- Ability to understand and apply labor and industry-specific laws and regulations
- Ability to park and retrieve guest vehicles
- Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked
- Must possess basic negotiation skills and strong customer relations skills
- Strong computer skills including full knowledge of Microsoft Office with emphasis on Outlook, Excel, and Word
Job Qualifications
- Minimum 1 year hospitality experience
- 2 year hotel or clerk experience strongly preferred
- Previous experience in cash handling and computerized Point of Sale systems strongly preferred
- Strong written and verbal communication skills
- Bi-lingual skills preferred (English/Spanish)
- Strong problem solving and conflict resolution skills
- Ability to understand and apply labor and industry-specific laws and regulations
- Ability to park and retrieve guest vehicles
- Ability to secure property by walking halls to ensure appropriate doors are locked
- Basic negotiation skills
- Strong customer relations skills
- Strong computer skills including full knowledge of Microsoft Office with emphasis on Outlook, Excel, and Word
Job Duties
- Oversee day to day night operation of the property including front desk operations and financial reconciliation and reporting
- Follow all procedures to ensure all front office activities and services meet or exceed established standards and goals
- Ensure confidentiality of all guest information and pertinent hotel data
- Assist guests, team members, and vendors during their shift
- Maintain a safe and secure environment for guests and team members
- Report security concerns and problematic situations immediately to the General Manager or appropriate party
- Respond and work to resolve guest issues and concerns as necessary
- Evaluate patterns or trends in guest concerns in order to plan and implement corrective actions
- Provide regular and ongoing communication with all departments to keep staff informed of updates, changes, and problematic situations
- Ensure front office, reception area, lobby and storage areas are clean and organized
- Ensure all equipment is properly maintained and functioning
- Ensure all equipment is used only as intended
- Complete property walks routinely to monitor guest safety and security
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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