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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Disability Coverage
Savings accounts
tuition aid
Travel perks
Lodging perks
Job Description
Stonebridge is a renowned hospitality group committed to providing exceptional lodging experiences through its diverse range of hotels located across key destinations, including New Orleans, Louisiana. Known for its strong dedication to guest satisfaction and team member development, Stonebridge has built a reputation for maintaining high standards of service and operational excellence. The company fosters a work environment that emphasizes equal employment opportunities and inclusivity, welcoming individuals from all backgrounds to contribute to its continued success. With a robust benefits package and a clear path for career advancement, Stonebridge attracts dedicated professionals eager to thrive in the hospitality industry.
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Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- proficiency in basic bookkeeping
- strong communication skills
- ability to work overnight shifts including weekends and holidays
- proficiency with property management systems and office software
- excellent customer service skills
- ability to work independently
- detail-oriented and organized
Job Qualifications
- Previous experience in a hospitality or customer service role preferred
- proficiency in basic bookkeeping and balancing financial transactions
- strong communication skills, both verbal and written
- proficient in using property management systems and office software
- excellent customer service and problem-solving skills
- ability to work independently and make decisions with minimal supervision
- detail-oriented with strong organizational skills
Job Duties
- Greet, register, and assign rooms to hotel guests
- verify customer payment methods and process credit authorizations
- maintain accurate records of room availability and guest accounts using the property management system
- balance daily receipts and revenues, conducting income audits on posted revenues
- assist guests with check-out processes, reviewing accounts and resolving discrepancies
- answer phone calls promptly, directing inquiries or addressing guest needs
- coordinate with overnight housekeeping or maintenance staff to resolve guest issues
- make and confirm reservations, ensuring accurate data entry
- provide guests with information on hotel services and local attractions
- document guest feedback and escalate issues to management when necessary
- perform nightly bucket checks to ensure compliance with hotel standards
- assist in maintaining security and safety during overnight shifts by monitoring guest activity and access
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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