Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $21.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
JW Marriott Clearwater Beach Resort & Spa is a distinguished luxury resort located in pristine Clearwater Beach, Florida. As part of Marriott International's esteemed luxury portfolio, JW Marriott properties are renowned for their impeccable service, elegant accommodations, and commitment to creating exceptional guest experiences across gateway cities and distinctive resort destinations worldwide. JW Marriott Clearwater Beach Resort embraces the legacy of J. Willard Marriott, the company's founder, by fostering an environment where associates are treated with utmost respect and care. This approach is encapsulated in The JW Treatment™, which prioritizes the well-being, development, and career satisfaction of every team member. The resort offers a vibrant community where associates can find camaraderie among a diverse group of professionals, engage in ongoing training and development opportunities, and thrive in a workplace culture that emphasizes innovation, genuine service, and holistic well-being.
The role of Front Desk Agent at JW Marriott Clearwater Beach Resort & Spa is a vital position within the Rooms and Guest Services Operations team. This part-time, non-management role offers a competitive pay rate of $21.50 per hour and requires open availability with a preference for evening shifts. The Front Desk Agent acts as the primary point of contact for guests, ensuring a seamless check-in and check-out process, managing reservations, and providing exceptional customer service that reflects the brand's commitment to Wonderful Hospitality. Always. The agent is responsible for verifying guest reservations, assigning rooms, issuing and activating room keys, and processing various payment methods, including cash, checks, debit, and credit cards.
Beyond transactional duties, this position requires effective communication and coordination with various hotel departments, including Housekeeping, Bell Staff, and Valet, to guarantee guests enjoy a smooth and welcoming experience. The Front Desk Agent also handles guest inquiries, messages, special requests, and any concerns they may have, ensuring these are addressed promptly and professionally. Duties include running daily reports on arrivals and departures, managing cashier and closing reports, and maintaining accurate financial handling by balancing bank receipts in accordance with accounting specifications.
This position demands adherence to Marriott’s policies and standards, including safety protocols, personal appearance, confidentiality, and a proactive approach to guest service. The successful candidate will exhibit professionalism, excellent communication skills, and a warm, welcoming attitude. Physical requirements include standing, sitting, or walking for extended periods and the ability to move or carry items weighing up to 10 pounds. JW Marriott’s commitment to equal opportunity employment is also emphasized, promoting a diverse workplace free from discrimination. Joining JW Marriott means becoming part of a global team dedicated to delivering luxurious hospitality experiences while growing personally and professionally in a supportive and dynamic environment.
The role of Front Desk Agent at JW Marriott Clearwater Beach Resort & Spa is a vital position within the Rooms and Guest Services Operations team. This part-time, non-management role offers a competitive pay rate of $21.50 per hour and requires open availability with a preference for evening shifts. The Front Desk Agent acts as the primary point of contact for guests, ensuring a seamless check-in and check-out process, managing reservations, and providing exceptional customer service that reflects the brand's commitment to Wonderful Hospitality. Always. The agent is responsible for verifying guest reservations, assigning rooms, issuing and activating room keys, and processing various payment methods, including cash, checks, debit, and credit cards.
Beyond transactional duties, this position requires effective communication and coordination with various hotel departments, including Housekeeping, Bell Staff, and Valet, to guarantee guests enjoy a smooth and welcoming experience. The Front Desk Agent also handles guest inquiries, messages, special requests, and any concerns they may have, ensuring these are addressed promptly and professionally. Duties include running daily reports on arrivals and departures, managing cashier and closing reports, and maintaining accurate financial handling by balancing bank receipts in accordance with accounting specifications.
This position demands adherence to Marriott’s policies and standards, including safety protocols, personal appearance, confidentiality, and a proactive approach to guest service. The successful candidate will exhibit professionalism, excellent communication skills, and a warm, welcoming attitude. Physical requirements include standing, sitting, or walking for extended periods and the ability to move or carry items weighing up to 10 pounds. JW Marriott’s commitment to equal opportunity employment is also emphasized, promoting a diverse workplace free from discrimination. Joining JW Marriott means becoming part of a global team dedicated to delivering luxurious hospitality experiences while growing personally and professionally in a supportive and dynamic environment.
Job Requirements
- Open availability preferred
- ability to work evening shifts
- part-time employment status
- ability to stand, sit, or walk for extended periods
- ability to move, lift, carry, push, pull, or place objects weighing up to 10 pounds without assistance
- compliance with company dress code and personal appearance standards
- willingness to adhere to company policies and procedures
- ability to handle cash and financial transactions accurately
Job Qualifications
- High school diploma or G.E.D. equivalent
- no related work experience required
- no supervisory experience required
- excellent communication skills
- ability to work varied shifts including evenings
- ability to multitask and handle guest inquiries professionally
- strong customer service orientation
- basic computer proficiency
- ability to maintain confidentiality
- ability to work effectively in a team environment
Job Duties
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing keys
- process all payment types including room charges, cash, checks, debit, and credit
- process all guest check-outs including resolving late or disputed charges
- answer, record, and handle all guest calls, messages, requests, questions, and concerns
- coordinate with Housekeeping to monitor room readiness for guest check-in
- communicate parking procedures to guests and dispatch bell or valet staff as needed
- provide guests with directions and information about the property and local points of interest
- run daily reports on arrivals and departures, identify special requests, check reports for accuracy
- complete cashier and closing reports accurately
- count bank at start and end of shifts
- balance and drop receipts as per accounting policies
- follow company safety and security policies
- maintain professional appearance and confidentiality
- welcome guests warmly and anticipate service needs
- assist guests with disabilities
- use clear and professional communication
- develop positive working relationships with coworkers
- comply with quality assurance standards
- perform other reasonable duties as assigned by supervisors
Job Criteria
Experience
No experience required
Job Location
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