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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
flexible schedule
Job Description
The hiring company is a well-established hotel that places a strong emphasis on delivering exceptional guest service through professionalism, courtesy, and adherence to hospitality standards. This hospitality business maintains a friendly environment while strictly following its internal guidelines and procedures to ensure the highest level of customer satisfaction and operational excellence. With a focus on creating memorable guest experiences, the hotel continuously executes effective selling strategies aimed at maximizing revenue and enhancing the overall value offered to guests. The hotel’s front office is the central hub for guest interactions and operations, making it a vital component of the establishment’s success.Show More
Job Requirements
- Must be able to perform major life activities such as standing lifting bending learning reading concentrating thinking and communicating
- Must be able to push or pull 60 pounds unassisted and lift or carry 30 pounds unassisted
- Must be able to stand for eight hours bend stretch and reach
- Must be able to see and hear
- Must be able to communicate with other associates and guests
- Honesty and trustworthiness are essential
- Must pass appropriate security clearances
- Ability to work unsupervised and be productive including overnight shifts
- Must be flexible to work any day or shift including weekends
- Physical presence at the hotel required no remote work
- Must maintain a friendly and professional appearance at all times
Job Qualifications
- High school diploma or equivalent
- Prior experience in accounting sales telesales service or guest relations preferred
- Proficient in written and verbal English
- Computer literate with ability to operate property management system
- Problem solving and conflict resolution skills
- Good communication skills to interact with guests and staff
- Ability to multitask and remain guest service centric
Job Duties
- Greet and register guests provide room assignments maintain guest privacy accommodate special requests when possible
- Promote and sell services and amenities of the hotel
- Promote repeat business by taking future reservations and providing recommendations for alternate same brand-type products
- Identify sales leads and report information to appropriate individuals
- Communicate special requests and late check-outs to housekeeping and other departments
- Check all credit cards for validity before the end of the shift
- Learn and utilize property management system
- Ensure cash check and miscellaneous departments are in balance at shift end
- Maintain cleanliness and professionalism of lobby and dining areas
- Follow emergency procedures and report hazardous conditions
- Report unusual occurrences and requests to management
- Maintain stock and cleanliness of market area if applicable
- Maintain certification if alcohol is served
- Be flexible with work schedule including overnight shifts
- Assist with laundry housekeeping or food and beverage duties as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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