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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Career growth potential
Job Description
Courtyard by Marriott Detroit Metro Airport Romulus is part of Marriott International, a globally recognized leader in the hospitality industry known for delivering exceptional guest experiences across its diverse portfolio of brands. Located in Romulus, Michigan, this hotel specializes in catering to the needs of business and leisure travelers alike, offering comfortable accommodations, modern amenities, and exceptional service in a convenient location near Detroit Metro Airport. The establishment emphasizes a culture of inclusion, professionalism, and continuous improvement, encouraging associates to thrive in a supportive environment. Marriott International is committed to being an equal opportunity employer, celebrating diversity and valuing the... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- less than one-year related work experience
- ability to operate telephone switchboard and electronic key machine
- ability to process multiple payment types accurately
- physical ability to lift and move objects weighing up to 25 pounds
- strong communication skills
- ability to work full-time
- comply with company policies and procedures
Job Qualifications
- High school diploma or G.E.D. equivalent
- less than one year related work experience
- no supervisory experience
- ability to communicate clearly and professionally
- strong attention to detail and accuracy
- basic knowledge of accounting and financial procedures
- customer service orientation
- ability to operate telephone and electronic key machines
- physical capability to lift objects up to 25 pounds
- ability to stand, sit, or walk for extended periods
Job Duties
- Complete end-of-day activities including posting charges to accounts
- run night audit backup and roll the date
- process all payment types such as room charges, cash, checks, debit, or credit
- process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
- print contingency lists for emergency guest records
- sell rooms/accommodations to guests without reservations based on availability
- operate telephone switchboard station and process requests for wake-up calls
- advise guests of any messages
- complete the Room Rate Variance Report
- process all guest check-ins and assign rooms
- activate or reissue room keys using electronic key machine
- count bank at end of shift and secure bank
- balance and drop receipts according to accounting specifications
- set up, stock, and maintain work areas and inspect cleanliness and presentation of all materials prior to use
- report accidents, injuries, and unsafe work conditions to manager
- follow all company policies and procedures
- maintain clean and professional appearance
- maintain confidentiality of proprietary information
- protect company assets
- welcome and acknowledge all guests
- anticipate and address guest service needs
- assist individuals with disabilities
- thank guests with genuine appreciation
- speak clearly and professionally
- answer telephones using appropriate etiquette
- develop and maintain positive working relationships
- support team goals
- comply with quality assurance expectations and standards
- move, lift, carry, push, pull, and place objects up to 25 pounds without assistance
- perform other reasonable job duties as requested by supervisors
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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