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Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $13.75 - $18.50
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Paid Time Off
career advancement
Training opportunities
flexible schedule
Employee Discounts

Job Description

The hiring establishment is a professional hotel that prioritizes delivering excellent guest service within a friendly and hospitable environment. As a part-time employer, the hotel maintains high standards of courteous and efficient service in congruence with the Leading Business Approach (LBA) standards. It is committed to ensuring that every guest experiences welcoming, professional, and personalized care during their stay, contributing significantly to the hotel revenue through effective selling strategies.

This role focuses on total front office operations with responsibilities extending to acting as the Manager on Duty. This position demands immediate response to guest requests, late evening and early mor... Show More

Job Requirements

  • Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
  • must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted
  • must be able to stand for eight hours, bend, stretch, reach
  • must be able to see and hear
  • must be able to communicate with other associates and/or guests
  • company associates have access to guestrooms and property, as such, character traits of honesty and trustworthiness are essential
  • potential associates must pass appropriate security clearances
  • must be able to work a night shift schedule
  • may be required to work any day/shift, including weekends
  • this position requires a physical presence at the hotel and is not conducive of telecommuting or remote work
  • standing, walking for long periods of time while maintaining a friendly professional image

Job Qualifications

  • High school diploma or equivalent
  • prior experience in accounting, sales, telesales, service or guest relations type of industry preferred
  • proficient in written and verbal English
  • computer literate to thoroughly operate property management system, post charges, compute bills, collect payment and make change
  • problem solving and conflict resolution skills

Job Duties

  • Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible
  • promote and sell services/amenities of the hotel
  • promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products
  • be aware of potential sales leads and contacts thorough guest interaction, report information to the appropriate individual
  • keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas
  • check all credit cards for validity before the end of the shift
  • learn and utilize PMS
  • ensure all cash, check and miscellaneous departments are in balance at shifts end
  • help maintain a clean and professional lobby, dining area, dusting vacuuming, cleaning tables, etc.
  • have a thorough working knowledge of emergency procedures
  • practice safety standards at all times and be alert to hazardous conditions, report or correct any hazardous conditions immediately
  • report any unusual occurrences or request to the manager
  • maintain stock/cleanliness of the Market area if applicable
  • maintain certification from a responsible vendor training if alcohol is served
  • be flexible in regard to work schedule
  • where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers, assist with folding linen accord to proper standards
  • other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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