Night Auditor

The hiring establishment is a professional hotel that prioritizes delivering excellent guest service within a friendly and hospitable environment. As a part-time employer, the hotel maintains high standards of courteous and efficient service in congruence with the Leading Business Approach (LBA) standards. It is committed to ensuring that every guest experiences welcoming, professional, and personalized care during their stay, contributing significantly to the hotel revenue through effective selling strategies.

This role focuses on total front office operations with responsibilities extending to acting as the Manager on Duty. This position demands immediate response to guest requests, late evening and early morning presence on the property, and continuous communication with management staff to facilitate smooth daily hotel operations. Emphasis is placed on honesty, trustworthiness, and a hospitable attitude at all times, considering the level of access employees have to guest rooms and the entire property.

The ideal candidate will bring prior experience in accounting, sales, telesales, service, or guest relations and should possess a high school diploma or equivalent. Strong physical ability to perform job tasks such as standing for long hours, lifting, bending, and communicating effectively is essential given the dynamic nature of the role. The position also entails significant interaction with guests to greet and register them, handle room assignments, promote hotel services, and report pertinent guest and operational information to management.

This role further includes the responsibility to ensure all audits, including credit card validation and cash balancing, are correctly completed by shift end. The candidate must demonstrate proficiency in using the property management system to post charges, compute bills, and manage payments securely and efficiently.

Candidates selected for this position must be prepared to work flexible hours, including nights and weekends, standing or walking for long periods and sustaining a professional image throughout. The role also spans welcoming guests, managing potential sales leads, and assisting in other departments when required, including laundry, housekeeping, and food and beverage.

Knowledge areas integral to this position include safety and security measures, reservations procedures, hotel operations, and neighborhood information to assist guests effectively. Candidates are expected to uphold safety standards and maintain a clean, welcoming lobby and dining area, contributing to an outstanding hotel experience.

This part-time opportunity offers substantial room for career advancement with positions such as Assistant General Manager, Guest Service Manager, and Guest Service Supervisor identified as potential paths for growth within the hotel.

The role is vital to maintaining a seamless, hospitable guest experience and efficient hotel operations, making it suitable for motivated individuals eager to develop their careers in the hospitality industry.