Night Auditor

This hotel is a part of an independent franchise operated by Hotel Management Pros. Unlike hotels directly managed by Marriott International, this hotel is run by a franchisee, which is a separate business entity with its own operational policies and employment practices. The franchisee controls all aspects of hotel employment, including hiring, firing, discipline, staffing, compensation, benefits, and overall working conditions. This setup ensures that employees hired at this hotel are employed by the franchisee and not Marriott International. This distinction is important for understanding the management structure and employment policies that are in place at this location.

The hotel seeks dedicated and professional individuals to join their team in a versatile role that encompasses guest service responsibilities alongside administrative and operational tasks. This role requires meticulous attention to detail, especially when handling cash transactions, credit card payments, and guest account management. The individual will be responsible for maintaining the integrity and confidentiality of guest records, demonstrating high ethical standards in all financial dealings and document management.

The position involves verifying room charges and rates to prevent discrepancies and ensure guest satisfaction. The candidate will also be required to manage daily paperwork including occupancy reports, guest lists, cash drawer summaries, balance sheets, account summaries, history files, and housekeeping reports. These tasks not only call for excellent organizational skills but also require the employee to submit accurate reports to the corporate office as applicable.

In addition to these financial and administrative duties, the role also includes hands-on responsibilities such as performing the duties of a Guest Service Agent. This means the employee will often be the first point of contact for guests, assisting with check-ins, check-outs, inquiries, and any service requests that guests may have. The candidate will also conduct regular security walks to ensure the safety and security of guests and property, and will be trained to implement proper procedures during emergencies.

Operational support is another key aspect of the job. The employee may assist in setting up and replenishing the breakfast area and carry out laundry tasks as directed. Furthermore, the role may occasionally require the individual to make management decisions in the absence of the manager, signaling a need for sound judgment and leadership qualities.

Effective communication skills are essential, as the job demands clear and concise expression of ideas and information, both orally and in writing, to diverse audiences. The employee must be proficient in English to successfully read, write, and speak the language. Proficiency with personal computers and software applications is also required to manage reports, documentation, and communications efficiently.

The hotel values professionalism highly and expects employees to maintain respectful interactions with guests and colleagues alike, regardless of their status or position. The ability to handle difficult or emotional situations with patience and diplomacy is a valuable asset. In addition, employees should be comfortable working flexible hours, including the possibility of occasional shifts outside the regular schedule to meet business needs.

Overall, this role presents an excellent opportunity for individuals looking to build a career in hospitality with responsibilities spanning guest services, financial management, operational support, and security. The wage for this position ranges from $14.50 to $15.00 per hour, reflecting a competitive rate for entry to mid-level hospitality roles. The company prides itself on its commitment to equal opportunity employment and encourages candidates from diverse backgrounds to apply.