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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Paid holidays
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short term disability
long term disability
accident insurance
critical illness insurance
401(k) with employer match
Referral program
Employee assistance program
Employee Discounts
Job Description
The Admiral Hotel is a distinguished hospitality establishment located in the heart of Mobile, Alabama, at 251 Government Street. Recognized for its blend of historic charm and modern elegance, this hotel offers guests a unique experience that celebrates the rich culture and traditions of the city. Known for its dedication to high-quality service and guest satisfaction, The Admiral Hotel has established itself as a premier destination for both business and leisure travelers. The hotel prides itself on fostering a welcoming and inclusive atmosphere for its staff and guests alike, emphasizing passion, individuality, and a fun workplace culture. This commitment extends... Show More
Job Requirements
- High school diploma or equivalent
- one year of prior hotel guest service experience preferred
- ability to work a flexible schedule including nights, weekends, and holidays
- significant attention to detail
- ability to operate front desk equipment and software
- good communication and guest interaction skills
- ability to stand for several hours
- able to lift items up to 25 lbs
- maintain confidentiality and professional appearance
Job Qualifications
- High school diploma or equivalent
- experience in hotel or related field preferred
- one year of prior hotel guest service experience preferred
- prior guest relations training
- significant attention to detail
- ability to operate front desk equipment including computer, switchboard, credit card machines
- understanding of basic math skills
- good verbal and guest interaction skills
- ability to collect money and issue change
- ability to work as a cohesive team member and relay information from shift to shift
Job Duties
- Audit, post, and balance daily cashiers work for The Admiral Hotel
- accurately post all room fees, related taxes, and paid services including restaurant, lounge, internet, resort fees to each guest's account daily
- verify all account entries are balanced and settle discrepancies
- ensure hotel billing standards are followed and create detailed financial reports
- reconcile credit card system to daily transactions
- verify cash postings and cashier drops for accuracy
- compile and organize paperwork associated with daily transactions
- greet guests in a professional manner
- complete guest registration and check-out procedures
- answer telephone and transfer calls
- make hotel reservations including changes and cancellations
- follow proper credit card procedures
- maintain accurate bank and use correct vouchers
- respond timely to guest needs and requests
- maintain knowledge of geographical area and local points of interest
- ensure front desk supplies are stocked
- understand emergency procedures and evacuation protocols
- collect payments at check-in and check-out
- adhere to safety and security policies
- maintain professional appearance
- protect proprietary information and company assets
- communicate clearly and professionally
- establish collaborative relationships with team members
- perform all reasonable job duties as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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