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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employer Paid Life Insurance
401k with Employer Contribution
Paid Time Off
Career growth opportunities
Employee Referral Program
hotel discounts
Job Description
Maya Hotels is a distinguished leader in the hospitality industry, operating a diverse portfolio of esteemed hotel brands such as Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. Known for their unwavering commitment to exceptional guest experiences, Maya Hotels prides itself on creating comfortable, welcoming environments that cater to the diverse needs of travelers and guests. With a solid foundation built on professionalism, hospitality, and continuous growth, Maya Hotels stands out as a premier employer and service provider within the competitive hotel market. The company offers an inclusive culture focused on employee growth,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in front office operations or night audit roles desirable
- Ability to work overnight shifts
- Excellent communication skills
- Strong attention to detail
- Basic proficiency with hotel management software and accounting principles
- Ability to handle cash securely and accurately
- Ability to stand for extended periods
- Ability to lift items up to 25lbs
- Flexibility to work evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Additional education in accounting or hospitality preferred
- Previous experience in front office operations or night audit roles desirable
- Excellent communication and customer service skills
- Strong problem-solving and conflict resolution abilities
- Attention to detail and ability to multitask in a fast-paced environment
- Proficiency in computer systems, hotel property management software, and basic accounting principles
- Familiarity with cash handling, payment processing, and balancing a cash drawer
- Flexibility to work various shifts including evenings, weekends, and holidays
Job Duties
- Perform guest check-in and check-out processes efficiently and accurately
- Provide excellent customer service addressing guest inquiries, requests, and concerns
- Manage reservations and ensure all guest information is accurate in the system
- Assist with guest needs including wake-up calls, room changes, and additional amenities
- Handle guest issues professionally and resolve them promptly
- Conduct detailed audit of financial transactions including guest folios, cash handling, and credit card charges
- Reconcile daily revenue, verify postings, and resolve discrepancies
- Prepare and distribute reports such as night audit report, revenue report, and occupancy report for management
- Close day’s financial activities and generate daily flash report
- Ensure compliance with hotel policies and procedures across departments
- Maintain financial records including guest ledgers, accounts receivable, and accounts payable
- Process and review invoices for accuracy before forwarding to accounting
- Assist with month-end financial reporting and statements
- Monitor and control cash handling procedures ensuring secure storage of funds
- Follow all hotel accounting and financial policies, procedures, and controls
- Maintain a secure environment for guests and employees throughout the night
- Monitor hotel access and ensure safety of property and guests
- Respond to emergencies such as fire alarms, medical situations, or security concerns according to protocols
- Adhere to Maya Hotels policies, procedures, and code of ethics
- Maintain a clean and professional personal appearance following grooming policy
- Promote a safe working environment, practice proper cash handling, and comply with safety regulations
- Participate in sustainability initiatives including recycling and energy reduction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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