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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $1.00
Work Schedule
Rotating Shifts
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a renowned hospitality management company known for its fully integrated approach to hospitality services, offering exceptional client service across all levels. The company prides itself on a dynamic culture that empowers associates to take initiative, be proactive, and contribute meaningfully to the success of their properties. With a team comprising some of the best talent in the hospitality industry, Driftwood Hospitality Management ensures high standards in every employee and position across their hotels. Their commitment to excellence and innovative management techniques has made them a leader in providing top-tier service and operational efficiency within the hospitality... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in hospitality or accounting roles preferred
- strong communication skills
- basic computer proficiency
- ability to stand and move throughout front office areas for extended periods
- ability to lift up to 25 pounds
- availability to work varied shifts including nights, weekends, and holidays
- attention to detail and accuracy
- ability to handle cash transactions securely
- adherence to safety and security protocols
Job Qualifications
- knowledge of accounting operations to include all aspects such as accounts receivable accounts payable, basic mathematical skills and ability to operate a 10-key by touch, ability to effectively deal with guest and employee concerns in a friendly and positive manner, ability to access and accurately input information using a moderately complex computer, ability to read, write and speak English sufficient to understand and communicate with employees and guests, must have excellent telephone etiquette skills, hearing and visual ability to observe and detect signs of emergency situations
Job Duties
- prepare daily restaurant revenue report data by auditing micros tapes/journals to breakdown revenue, covers, server's tips paid out and settlements by type and cashier
- run audit reports/journals
- make corrections and adjustments and handle all computer problems that might occur throughout their shift
- input onto the pc revenue/expenses/allowances to generate the daily reports such as the guest ledger summary and the daily restaurant summary
- balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations
- perform other duties and responsibilities asked by the controller and the assistant controller based upon department needs
- ensure all reports and back-up vouchers are complete and filed properly
- ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and payroll)
- review and correct discrepancies in the front desk system
- coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations
- greet customers immediately with a friendly and sincere welcome
- use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions
- complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
- make appropriate selection of rooms based on guest needs
- code electronic keys, certificates, and coupons as appropriate
- verify and imprint credit cards for authorization using electronic acceptance methods
- handle cash
- make change and balance as assigned house bank
- accept and record vouchers, travelers’ checks, and other forms of payment
- perform accurate, moderately complex arithmetic functions using a calculator
- post charges to guest rooms and house accounts using the computer
- promptly answer the telephone using positive and clear English communication
- input messages into the computer
- retrieve messages and communicate the content to the guest
- retrieve mail, small packages and facsimiles for customers as requested
- adhere to all company policies and procedures
- follow safety and security procedures and rules
- know department fire prevention and emergency procedures
- utilize protective equipment
- report unsafe conditions to supervisor/manager
- report accidents, injuries, near-misses, property damage or loss to supervisor/manager
- provide for a safe work environment by following all safety and security procedures and rules
- all team members must maintain a neat, clean and well groomed appearance (specific standards outlined in team member handbook)
- assist other front desk personnel when need
- perform any related duties as requested by supervisor/manager
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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