Night Auditor

Hoover, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.00 - $18.75

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive salary

Employee Discounts

Opportunities for advancement

Professional development opportunities

Positive work environment

Job Description

Our hotel is a welcoming establishment dedicated to providing exceptional lodging and hospitality services to guests from around the world. Known for its friendly atmosphere, comfortable accommodations, and prime location, the hotel prides itself on creating memorable experiences for every visitor. We specialize in combining high-quality service with a warm and inviting environment, ensuring that guests enjoy a stress-free and enjoyable stay. As a key player in the hospitality industry, our hotel attracts a diverse clientele, ranging from business travelers to tourists seeking relaxation and leisure. Our team's commitment to excellence has earned us a reputation as a preferred destination among travelers, offering amenities such as well-appointed rooms, event spaces, and personalized guest services.

We are currently seeking a friendly and professional Front Desk Agent to join our dedicated team. This role is essential in maintaining the smooth operation of the hotel's front desk activities and providing outstanding customer service. The Front Desk Agent will manage reservations, check guests in and out efficiently, and assist with any needs or requests during their stay. The ideal candidate will excel in a fast-paced environment, possess excellent communication skills, and demonstrate a strong commitment to guest satisfaction. This position offers an opportunity to develop a rewarding career in hospitality with competitive compensation and a supportive work environment. The Front Desk Agent will be the first point of contact for guests and will play a vital role in enhancing their overall experience at the hotel. Key responsibilities include handling booking systems, responding to inquiries, coordinating special requests, and supporting event organization. This is a full-time role that may require flexibility with work hours to accommodate peak periods, weekends, and holidays. Joining our team means becoming part of a company that values professionalism, teamwork, and continuous improvement in delivering top-tier guest services.

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Excellent communication skills
Ability to use reservation and office software
Strong multitasking abilities
Flexibility to work varying shifts including evenings weekends and holidays
Professional appearance and demeanor

Job Qualifications

Previous experience as a front desk agent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software such as Microsoft Office and reservation management systems
Flexibility to work evenings weekends and holidays as needed

Job Duties

Manage reservations and check guests in and out using a computerized system
Handle guest requests such as booking tours or making restaurant reservations
Assist with check-in and check-out processes including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties such as wiping down counters and restocking supplies
Other duties as assigned