Night Auditor

RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia, with a strong presence throughout the Alabama and Georgia regions. The company operates multiple midscale hotel brands and has firmly established itself as a leader in the hospitality industry of corporate America. With a focus on excellence, RAM Hotels continuously strives to redefine guest experiences and elevate the hospitality standards. Employees at RAM Hotels are not merely joining a company; they are welcomed into the RAM Hotels family, a community dedicated to mutual growth and exceptional service. The company values its team members and encourages advancement, creating an environment where professionals can thrive and progress their careers.

The Night Auditor position at RAM Hotels is a pivotal role within the hospitality team, blending customer service expertise with operational responsibilities. The Night Auditor ensures guests are properly checked in and out while maintaining high standards of professional and courteous service. This role operates predominantly during the overnight shift from 11 PM to 7 AM, offering essential support in managing guest transactions, addressing inquiries, and resolving issues effectively to guarantee an exceptional guest experience throughout the night. Alongside direct guest interaction, the Night Auditor manages critical audit paperwork and prepares the hotel for the morning shift, ensuring a seamlessly smooth transition of responsibilities.

In addition to front desk duties, the Night Auditor at RAM Hotels acts as a concierge, assisting with restaurant reservations, providing directions, and recommending local attractions, enhancing the overall guest experience. The role demands familiarity with hotel operations, room availability, rates, and services to offer insightful assistance and employ suggestive selling techniques to promote hotel amenities. The successful Night Auditor will have the ability to verify payment methods, process billing, and handle cash and credit transactions in compliance with company policies, maintaining accuracy and integrity.

The Night Auditor collaborates closely with housekeeping and maintenance teams to keep room status reports updated and coordinates special requests or maintenance needs. This position requires flexibility in schedule management, active participation in departmental meetings, and awareness of safety and emergency protocols. Working as a Night Auditor at RAM Hotels means taking part in a supportive and dynamic environment that values professionalism, guest satisfaction, and team collaboration. This full-time opportunity offers a chance to make meaningful contributions while building a rewarding career in the vibrant hospitality sector.