Night Audit ("Auditor/a de Turno Nocturno")

Azul Hospitality is a respected hospitality company known for managing a portfolio of hotels that offer exceptional guest experiences through superior service and hospitality standards. The company emphasizes operational excellence, guest satisfaction, and maintaining high standards in all aspects of hotel management. Known for its commitment to quality and innovation, Azul Hospitality provides a supportive work environment where employees are encouraged to develop professionally and contribute to the overall success of the hotel properties under its management. The organization values professionalism, teamwork, and customer-focused service, making it a leading employer in the hospitality industry.

This position is a vital role within the front office operations of an Azul Hospitality managed hotel. The primary purpose of the role is to record, process, and analyze the day's closing figures, ensuring accuracy and completeness in all financial transactions. The role encompasses completing all required reports and maintaining the balance of the day's credit transactions. Additionally, the position requires attending to guests' needs, including registration, checkout, cashiering, and making guest wake-up calls.

Serving as the Night Manager on Duty (MOD), the individual acts as the operational leader during nighttime hours, overseeing guest services and supporting all front desk functions. Key responsibilities include greeting and welcoming guests, conducting registration and checkout with professionalism, managing cash and credit transactions accurately, maintaining the house bank, and preparing daily financial audits and reports. The role demands excellent organizational skills and attention to detail to ensure all processes comply with established hotel and company procedures.

Exceptional customer service skills are essential to provide an inviting and efficient experience for guests. This includes addressing inquiries courteously, assisting with reservations, making restaurant or entertainment bookings, and managing special requests. The employee must maintain thorough knowledge of hotel services, facilities, and local attractions to effectively assist guests and deliver recommendations.

The role also requires the ability to communicate effectively with internal departments to coordinate guest services and ensure smooth operations, especially during the transition from night to day shifts. The employee is responsible for security protocols, privacy compliance, and maintaining lobby cleanliness and organization.

Physical demands are moderate but include standing for extended periods, maneuvering in limited spaces, lifting up to 45 lbs, pushing and pulling carts or equipment, and operating office equipment requiring fine motor skills. The successful candidate must demonstrate leadership skills, strong issue resolution capabilities, and proficiency in relevant computer systems such as Windows OS, MS Office, property management systems (PMS), PBX, and point-of-sale (POS) systems.

The position requires a high school diploma or equivalent, with experience preferred in hospitality, front desk operations, customer service, and accounting. Professionalism, reliability, and adherence to company grooming and attendance standards are mandatory for success in this role. The dynamic nature of the hospitality business means flexibility in schedules and a willingness to attend all required training sessions and meetings are also necessary.

Overall, this Front Desk Night Auditor position at Azul Hospitality offers a challenging and rewarding opportunity to contribute directly to the guest experience and hotel operational excellence while building a career within a reputable hospitality company.