Night Audit

Baywood Hotels is recognized as one of the nation's fastest growing hotel development and management companies, known for its unique hospitality philosophy "It's My Pleasure!" This philosophy underscores their commitment to delivering exceptional guest experiences and creating a welcoming environment. With a dynamic approach to hotel management, Baywood Hotels continuously strives for excellence and innovation in the hospitality industry. The company takes pride in fostering a culture that values innovation, motivation, leadership, and teamwork among its employees, encouraging them to embrace the identity of being "Better at Baywood!" \n\nThe Front Desk Agent role with Baywood Hotels is vital in ensuring guest satisfaction by providing courteous and efficient service at every touchpoint. The position involves accurate registration, posting of charges, and handling of check-out procedures. Front Desk Agents are responsible for addressing guest questions and concerns professionally, adhering strictly to Brand Standards. This role requires the candidate to assume the position of Person in Charge (PIC) during the overnight shift, handling critical tasks to maintain smooth operations. The job demands a warm and genuine spirit of hospitality, efficiency in processing registrations and payments, and the ability to coordinate services across various hotel departments and external businesses seamlessly. \n\nAs a representative of Baywood Hotels, the Front Desk Agent consistently models the behavior of a 'Baywood Ambassador,' maintaining a professional image with impeccable grooming, courteous communication, and positive body language. They engage guests and coworkers warmly, actively listen to guest needs, provide timely responses, and foster a collaborative team environment. Beyond typical reception duties, the role involves monitoring sundry shop inventory, managing cash and credit transactions, operating the PBX switchboard, and ensuring adherence to safety and security protocols. The agent also plays an essential part in handling guest complaints, coordinating emergency procedures, and contributing to maintaining a safe and welcoming atmosphere within the hotel. \n\nThis position requires the ability to multi-task, communicate effectively, and remain calm under pressure. Candidates with previous hotel front desk experience are preferred; however, relevant customer service experience and on-the-job training can be equivalent. High school diploma and certifications like TIPS alcohol server training, where applicable, are required. Flexibility to work night shifts and weekends is necessary, along with bilingual skills in Spanish and English depending on the location. Overall, the Front Desk Agent role offers a comprehensive opportunity to be part of a fast-growing company committed to delivering exceptional hospitality experiences, with plenty of avenues for personal and professional growth.