Night Attendant

HomeTowne Studios by RedRoof is a reputable management company specializing in providing quality extended stay hotel experiences. Operating across 20 different states within the United States, HomeTowne Studios has established itself as a leader in the hospitality industry. The company is committed to offering guests comfortable, clean, and well-maintained accommodations, having renovated its properties in 2018 and continuously enhancing both guest and employee experiences through improvements in property quality and training techniques. HomeTowne Studios aims not only to be the preferred choice for travelers seeking extended stays but also strives to be the employer of choice by fostering a supportive and rewarding work environment for its staff.

The Night Attendant role at HomeTowne Studios by RedRoof is a crucial position that supports the hotel’s commitment to superior guest service during overnight hours. This role offers a competitive starting wage of up to $16.00 - $17.00 per hour and is designed for individuals passionate about hospitality and customer care. As a Night Attendant, you will act as the face of the hotel during night shifts, ensuring guests receive an exceptional experience even after regular business hours. This role involves performing various duties such as conducting courtesy calls to guests shortly after check-in to ensure their satisfaction, assisting guests with requests or complaints, and contributing to the safety and cleanliness of the hotel environment.

Key responsibilities include handling check-ins and check-outs during the night, managing guestroom keys, maintaining laundry areas by cleaning and organizing linens, providing patrol and presence in the lobby and front entrance to maintain security, and facilitating financial transactions like collecting payments and posting charges accurately to the property management system. You will be expected to maintain a professional appearance, complete departmental reports and checklists relevant to your shift, and uphold HomeTowne Studios’ high standards for guest privacy and security. The Night Attendant plays a valuable role in the hotel's daily operations and contributes significantly to overall guest satisfaction.

HomeTowne Studios values its employees and offers a comprehensive benefits package to support their health and well-being. Employees can access health insurance plans with low-cost contributions, dental and vision coverage, employer-paid life insurance, paid time off (PTO), and a 401K plan with employer match. The company also emphasizes career growth and development opportunities, making it an excellent workplace for individuals looking to advance in the hospitality sector.

Overall, this position is ideal for motivated, customer-oriented candidates with prior customer service experience, preferably in hospitality, who thrive in a dynamic nighttime work environment. HomeTowne Studios provides a positive and stable platform for those interested in establishing a long-term career with upward mobility in the hotel management industry.