Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $16.00 - $17.00
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Work Schedule

Night Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
competitive pay
Employer Paid Life Insurance
Paid Time Off
401k with employer match
Career growth opportunities

Job Description

HomeTowne Studios by RedRoof is a prominent leader in the extended stay hotel industry, known for providing high-quality accommodations and exceptional customer service across 20 different states. As a management company, HomeTowne Studios not only focuses on delivering an outstanding extended stay experience to its guests but also strives to be recognized as the employer of choice, valuing the well-being and growth of its employees. The company takes pride in its renovated properties, with major updates completed in 2018, and continually works on improving both the guest and employee experience through enhanced facilities and comprehensive training methods. This dedication makes HomeTowne Studios a preferred destination for travelers seeking comfort and convenience, as well as a great place for hospitality professionals to build their careers.

We are currently seeking motivated and dedicated individuals to join our team as Night Attendants. This part-time or full-time role offers an hourly wage ranging from $16 to $17, based on experience. The Night Attendant plays a critical role in maintaining a secure, clean, and welcoming environment for our guests during the overnight hours. Responsibilities include conducting timely courtesy calls to new guests, assisting with guest requests or complaints after standard office hours, and managing basic front desk operations such as check-ins, check-outs, and key handling. In addition to front desk duties, the role involves supporting the upkeep of laundry areas and ensuring all linens are cleaned and organized properly. Our Night Attendants contribute significantly to guest satisfaction by providing attentive, professional service while maintaining guest privacy and security. This position requires vigilance, excellent communication skills, and a friendly demeanor to enhance the overall guest experience and support the smooth operation of the hotel during night hours. HomeTowne Studios' supportive work environment, competitive compensation, and opportunities for career advancement make this an attractive opportunity for individuals seeking to grow in the hospitality industry.

Job Requirements

  • High school diploma preferred or equivalent experience
  • 1 year in previous customer service position
  • must have basic office skills including math, cash handling, and computer skills
  • basic English communication skills verbal and written required
  • prior hospitality experience preferred

Job Qualifications

  • High school diploma preferred or equivalent experience
  • 1 year in previous customer service position
  • basic office skills including math, cash handling, and computer skills
  • basic English communication skills both verbal and written
  • prior hospitality experience preferred

Job Duties

  • Conduct courtesy calls within 30 minutes after guest check-in
  • assist guests with requests and complaints after regular office hours
  • handle check-ins, check-outs, and make guestroom keys for lost or lockouts
  • assist in maintaining the cleanliness and organization of the laundry rooms and guest laundry
  • clean, dry and fold linen, blankets, bedspreads, etc
  • provide courtesy patrol in lobby and front entrance area
  • ensure exceptional customer service while maintaining guest privacy and safety

Job Criteria

Experience

Mid Level (3-7 years)


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