Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $18.00 - $19.00
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Work Schedule

Night Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
competitive pay
Employer Paid Life Insurance
Paid Time Off
401k with employer match
Career growth opportunities

Job Description

HomeTowne Studios by RedRoof is a prominent management company specializing in providing quality extended stay hotel experiences across the United States. With properties in 20 different states, HomeTowne Studios has established itself as a leader in the hospitality industry, known for its commitment to quality and guest satisfaction. The company underwent significant renovations of its HomeTowne properties in 2018 and continues to enhance both the physical properties and guest services. This proactive approach not only improves the stay for guests but also cultivates a rewarding and enjoyable working environment for employees. HomeTowne Studios focuses on becoming the employer of choice by investing in its workforce and fostering a supportive and growth-oriented culture where employees feel valued and motivated. The company believes that choosing the right place to work is as important as the work employees perform, and it prioritizes creating a workplace conducive to career development and personal fulfillment.

The role of the Night Attendant at HomeTowne Studios by RedRoof offers an exciting opportunity to join a dynamic team committed to exceptional guest service and operational excellence. This position is vital in maintaining the safety, security, and cleanliness of the hotel during nighttime hours, ensuring guests have a comfortable and positive experience. The Night Attendant is responsible for conducting courtesy calls to guests shortly after check-in, responding to guest requests and complaints outside regular office hours, handling check-ins and check-outs when necessary, and assisting with maintaining laundry facilities. These duties contribute significantly to the seamless performance of overnight operations and guest satisfaction. The position offers a starting wage between $18 and $19 per hour, dependent on experience, reflecting the company’s commitment to competitive pay for high-quality work. This is a unique role that combines customer service, security, and operational tasks, making it an ideal position for individuals who enjoy multi-tasking and taking pride in creating a welcoming, safe, and efficient environment for guests. Employees in this role also benefit from career growth opportunities within a leading extended stay hotel brand, comprehensive health benefits, and a supportive management team dedicated to employee success.

Job Requirements

  • High school diploma or equivalent experience required
  • Minimum one year of customer service experience
  • Basic office skills including math, cash handling, and computer proficiency
  • Proficient in English communication both verbally and in writing
  • Previous experience in hospitality preferred

Job Qualifications

  • High school diploma preferred or equivalent experience
  • One year in previous customer service position
  • Basic office skills including math, cash handling, and computer skills
  • Basic English communication skills both verbal and written
  • Prior hospitality experience preferred

Job Duties

  • Conduct courtesy calls within 30 minutes after guest check-in
  • Assist guests with requests and complaints after regular office hours
  • Handle check-ins and check-outs and make guestroom keys for lost or lockouts
  • Assist in maintaining the cleanliness and organization of the laundry rooms and guest laundry
  • Clean, dry and fold linen, blankets, bedspreads, etc.
  • Provide courtesy patrol in lobby and front entrance area
  • Ensure exceptional customer service to all guests while maintaining guest privacy and safety
  • Compute bill, collect payments, make change for guests, post charges to Property Management system
  • Complete department checklists and reports for relevant shifts
  • Maintain a neat, clean, and well-groomed appearance
  • Perform other related duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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