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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $18.50 - $19.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
competitive pay
Employer Paid Life Insurance
Paid Time Off
401k with employer match
Career growth opportunities
Job Description
HomeTowne Studios by RedRoof is a prominent management company specializing in quality extended stay hotel experiences across 20 states in the US. As part of the RedRoof brand, HomeTowne Studios sets itself apart by not only focusing on providing comfortable, affordable lodging options for long-term travelers but also committing to being an employer of choice in the hospitality industry. This commitment means investing in both guests and employees by maintaining updated, modern facilities and fostering a positive workplace environment with ample career growth opportunities. Notably, many HomeTowne Studios properties underwent renovations in 2018 to enhance guest comfort and overall property... Show More
Job Requirements
- High school diploma or equivalent
- At least 1 year of customer service experience
- Basic office skills including math and cash handling
- Effective verbal and written English communication skills
- Ability to maintain a neat and professional appearance
- Must be able to work night shifts
- Prior hospitality experience is preferred
Job Qualifications
- High school diploma preferred or equivalent experience
- 1 year in previous customer service position
- Must have basic office skills including math, cash handling, computer skills
- Basic English communication skills both verbal and written
- Prior hospitality experience preferred
Job Duties
- Conduct courtesy calls within 30 minutes after guest check-in
- Assist guests with requests and complaints after regular office hours
- May handle check-ins/check-outs and make guestroom keys for lost/lockouts
- Assist in maintaining the cleanliness and organization of the laundry rooms and guest laundry
- Clean, dry and fold linen, blankets, bedspreads, etc.
- Provide courtesy patrol in lobby and front entrance area
- Ensure exceptional customer service to all guests while maintaining guest privacy and safety
- May compute bill, collect payments, and make changes for guests, post charges to Property Management system
- Complete department checklists and reports for relevant shifts
- Maintain a neat, clean, and well-groomed appearance
- Perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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