Night Attendant

HomeTowne Studios by Red Roof is a prominent extended stay hotel management company recognized for its commitment to providing superior quality and value in the hospitality industry. Operating across 20 states, HomeTowne Studios manages a range of extended stay properties that cater to the needs of guests requiring longer-term accommodations. Since its renovations in 2018, HomeTowne Studios has consistently improved both the physical properties and guest services to enhance the overall guest experience. The company is also dedicated to fostering a supportive work environment, striving to be the employer of choice by prioritizing employee well-being and career growth. HomeTowne Studios values its employees as much as the service they provide to guests, which helps set them apart in a competitive hospitality market.

We are currently seeking a Night Attendant to join our team with a starting wage of up to $16.00 - $17.00 per hour. This full-time role is essential to maintaining the safety, cleanliness, and excellent guest services during the overnight hours. The Night Attendant will act as the company’s frontline representative during late shifts, ensuring that guests feel welcomed, secure, and supported throughout their stay. This role requires someone with a strong commitment to exceptional customer service, a keen eye for detail, and the capability to handle a range of tasks from assisting guests to maintaining facility cleanliness.

The Night Attendant’s responsibilities include conducting courteous and timely check-in calls, addressing guest requests and resolving complaints after regular office hours, and occasionally handling guest check-ins and check-outs. Additionally, the Night Attendant is tasked with making guestroom keys for lost or lockout situations, maintaining the laundry areas including cleaning and folding linens, and providing courteous patrols within lobby and entrance areas for guest safety. This role also involves managing billing functions such as computing bills, processing payments, and posting charges using a Property Management System.

We look for team members who maintain a neat and professional appearance, communicate effectively in English, and possess basic office skills including math, cash handling, and computer literacy. Prior experience in hospitality or customer service is preferred to ensure familiarity with the fast-paced and guest-focused nature of the position. HomeTowne Studios supports its employees with health, dental, and vision insurance, employer-paid life insurance, paid time off, a 401K plan with employer matching, and opportunities for career advancement. If you are motivated to contribute to a dynamic hospitality environment and grow your career, the role of Night Attendant at HomeTowne Studios offers a rewarding opportunity to be part of our growing team.