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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $17.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
competitive pay
Employer Paid Life Insurance
Paid Time Off
401k with employer match
Career growth opportunities
Job Description
HomeTowne Studios by Red Roof is a prominent extended stay hotel management company recognized for its commitment to providing superior quality and value in the hospitality industry. Operating across 20 states, HomeTowne Studios manages a range of extended stay properties that cater to the needs of guests requiring longer-term accommodations. Since its renovations in 2018, HomeTowne Studios has consistently improved both the physical properties and guest services to enhance the overall guest experience. The company is also dedicated to fostering a supportive work environment, striving to be the employer of choice by prioritizing employee well-being and career growth. HomeTowne Studios... Show More
Job Requirements
- High school diploma or equivalent preferred
- One year of experience in customer service
- Basic office skills including math, cash handling, and computer skills
- Basic English communication skills, verbal and written
- Prior hospitality experience preferred
Job Qualifications
- High school diploma or equivalent preferred
- One year of experience in customer service
- Basic office skills including math, cash handling, and computer skills
- Basic English communication skills, verbal and written
- Prior hospitality experience preferred
Job Duties
- Conduct courtesy calls within 30 minutes after guest check-in
- Assist guests with requests and complaints after regular office hours
- Handle check-ins and check-outs and make guestroom keys for lost or lockouts
- Maintain cleanliness and organization of laundry rooms and guest laundry
- Clean, dry and fold linens, blankets, and bedspreads
- Provide courtesy patrol in lobby and front entrance area
- Ensure exceptional customer service while maintaining guest privacy and safety
- Compute bills, collect payments, make changes for guests, post charges to Property Management system
- Complete department checklists and reports for shifts
- Maintain a neat, clean, and well-groomed appearance
- Perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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