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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
competitive pay
Employer Paid Life Insurance
Paid Time Off
401k with employer match
Career growth opportunities
Job Description
HomeTowne Studios by RedRoof is a prominent management company specializing in providing quality extended stay hotel experiences across 20 different states in the USA. Known for its commitment to excellence, the company continuously invests in property renovations and enhancement of guest services. Since the renovation of properties in 2018, HomeTowne Studios has focused on maintaining high standards in both guest satisfaction and employee work environment. Their mission is not only to offer guests exceptional accommodations but also to be recognized as an employer of choice, fostering a thriving workplace atmosphere where employee well-being is prioritized. With competitive wages, comprehensive benefits,... Show More
Job Requirements
- High school diploma preferred or equivalent experience
- one year in previous customer service position
- must have basic office skills such as math, cash handling, and computer skills
- basic English communication skills both verbal and written
- prior hospitality experience preferred
Job Qualifications
- High school diploma preferred or equivalent experience
- one year in previous customer service position
- must have basic office skills such as math, cash handling, and computer skills
- basic English communication skills both verbal and written
- prior hospitality experience preferred
Job Duties
- Conduct courtesy calls within 30 minutes after guest check-in
- assist guests with requests and complaints after regular office hours
- handle check-ins and check-outs and make guestroom keys for lost or lockouts
- assist in maintaining cleanliness and organization of laundry rooms and guest laundry
- clean, dry, and fold linen, blankets, bedspreads, etc
- provide courtesy patrol in lobby and front entrance area
- ensure exceptional customer service to all guests while maintaining guest privacy and safety
- compute bills, collect payments, and make changes for guests, post charges to property management system
- complete department checklists and reports for relevant shifts
- maintain a neat, clean, and well-groomed appearance
- perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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