Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
competitive pay
Employer Paid Life Insurance
Paid Time Off
401k with employer match
Career growth opportunities
Job Description
HomeTowne Studios by RedRoof is a prominent management company specializing in providing quality extended stay hotel experiences across 20 different states in the USA. Known for its commitment to excellence, the company continuously invests in property renovations and enhancement of guest services. Since the renovation of properties in 2018, HomeTowne Studios has focused on maintaining high standards in both guest satisfaction and employee work environment. Their mission is not only to offer guests exceptional accommodations but also to be recognized as an employer of choice, fostering a thriving workplace atmosphere where employee well-being is prioritized. With competitive wages, comprehensive benefits, and career advancement opportunities, HomeTowne Studios establishes itself as a leading employer in the hospitality industry.
The Night Attendant role at HomeTowne Studios presents a valuable opportunity for individuals passionate about delivering outstanding customer service during the evening and overnight hours. The Night Attendant is responsible for ensuring the safety and comfort of guests while upholding company standards for cleanliness and organization. This position involves handling guest inquiries, assisting with check-ins and check-outs when necessary, and managing guest issues outside of regular office hours. Additionally, the role includes maintaining common areas such as laundry rooms and performing routine patrols in lobby and entrance areas to provide security and a welcoming environment. With a starting wage of up to $18.00 per hour, this position combines competitive pay with a rewarding work environment.
At HomeTowne Studios, the Night Attendant is a crucial team member who plays a direct role in enhancing the guest experience overnight. Attention to detail, excellent communication skills, and a commitment to customer satisfaction are essential traits for success in this role. The company supports its employees by providing health, dental, and vision insurance options, employer-paid life insurance, paid time off (PTO), 401(k) plans with employer matches, and pathways for career growth. Working as a Night Attendant at HomeTowne Studios offers a chance to join a reputable extended stay hotel management company with a solid foundation of quality, care, and professional development.
The Night Attendant role at HomeTowne Studios presents a valuable opportunity for individuals passionate about delivering outstanding customer service during the evening and overnight hours. The Night Attendant is responsible for ensuring the safety and comfort of guests while upholding company standards for cleanliness and organization. This position involves handling guest inquiries, assisting with check-ins and check-outs when necessary, and managing guest issues outside of regular office hours. Additionally, the role includes maintaining common areas such as laundry rooms and performing routine patrols in lobby and entrance areas to provide security and a welcoming environment. With a starting wage of up to $18.00 per hour, this position combines competitive pay with a rewarding work environment.
At HomeTowne Studios, the Night Attendant is a crucial team member who plays a direct role in enhancing the guest experience overnight. Attention to detail, excellent communication skills, and a commitment to customer satisfaction are essential traits for success in this role. The company supports its employees by providing health, dental, and vision insurance options, employer-paid life insurance, paid time off (PTO), 401(k) plans with employer matches, and pathways for career growth. Working as a Night Attendant at HomeTowne Studios offers a chance to join a reputable extended stay hotel management company with a solid foundation of quality, care, and professional development.
Job Requirements
- High school diploma preferred or equivalent experience
- one year in previous customer service position
- must have basic office skills such as math, cash handling, and computer skills
- basic English communication skills both verbal and written
- prior hospitality experience preferred
Job Qualifications
- High school diploma preferred or equivalent experience
- one year in previous customer service position
- must have basic office skills such as math, cash handling, and computer skills
- basic English communication skills both verbal and written
- prior hospitality experience preferred
Job Duties
- Conduct courtesy calls within 30 minutes after guest check-in
- assist guests with requests and complaints after regular office hours
- handle check-ins and check-outs and make guestroom keys for lost or lockouts
- assist in maintaining cleanliness and organization of laundry rooms and guest laundry
- clean, dry, and fold linen, blankets, bedspreads, etc
- provide courtesy patrol in lobby and front entrance area
- ensure exceptional customer service to all guests while maintaining guest privacy and safety
- compute bills, collect payments, and make changes for guests, post charges to property management system
- complete department checklists and reports for relevant shifts
- maintain a neat, clean, and well-groomed appearance
- perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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