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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $20.00 - $21.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
competitive pay
Employer Paid Life Insurance
Paid Time Off
401k with employer match
Career growth opportunities
Job Description
HomeTowne Studios by RedRoof is a prominent management company specializing in extended stay hotels. Operating properties across 20 states, HomeTowne Studios has been a leader in providing quality extended hotel stays that combine comfort, convenience, and excellent guest service. These properties were extensively renovated in 2018, demonstrating the companys commitment to continuous improvement not only in the quality of accommodations but also in the overall guest and employee experience. The company aims to offer guests affordable and well-maintained extended stay options with a focus on customer satisfaction and hospitality excellence. As part of a larger network managed by RedRoof, HomeTowne... Show More
Job Requirements
- High school diploma preferred or equivalent experience
- 1 year in previous customer service position
- must have basic office skills (math, cash handling, computer skills, etc)
- basic English communication (verbal and written) skills required
- prior hospitality experience preferred
Job Qualifications
- High school diploma preferred or equivalent experience
- 1 year in previous customer service position
- must have basic office skills (math, cash handling, computer skills, etc)
- basic English communication (verbal and written) skills required
- prior hospitality experience preferred
Job Duties
- Conduct courtesy calls with-in 30 minutes after guest check-in
- assists guests with request and/or complaints after regular office hours
- may handle check-ins/check-outs and make guestroom keys for lost/lockouts
- assist in maintaining the cleanliness and organization of the laundry rooms and guest laundry
- clean, dry and fold linen, blankets, bedspreads, etc
- provides courtesy patrol in lobby and front entrance area
- ensures exceptional customer service to all guests while maintain guest privacy and safety
- may compute bill, collect payments, and make changes for guests, post charges to Property Management system
- complete department checklists and reports for relevant shifts
- maintain a neat, clean, and well-groomed appearance
- performs other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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