Night Attendant

Auburn, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $18.50 - $19.00

Work Schedule

Night Shifts

Benefits

Health Insurance

Dental

Vision

competitive pay

Employer Paid Life Insurance

PTO

401k with employer match

Career growth opportunities

Job Description

HomeTowne Studios by RedRoof is a premier extended stay hotel brand recognized for delivering high-quality accommodations across 20 states. Known for its commitment to continuous improvement, HomeTowne Studios has renovated its properties as recently as 2018 to enhance both guest and employee experiences. As part of a larger management company, HomeTowne Studios prides itself on fostering an environment that values employees as much as guests. The company not only aims to provide a superior stay for its customers but also strives to be the employer of choice by creating rewarding work experiences and promoting career development opportunities. The brand is dedicated to maintaining modern, comfortable, and well-maintained hotels that cater to long-term guests seeking convenience and excellent service. Employees benefit from a supportive work culture where their contributions are recognized and rewarded. This includes competitive pay, health benefits, and growth potential, making HomeTowne Studios an attractive option for hospitality professionals seeking both stability and advancement.

The Night Attendant position at HomeTowne Studios by RedRoof plays a critical role in ensuring guest satisfaction and hotel safety during overnight hours. This role involves a variety of responsibilities ranging from guest interaction, including check-ins and resolving requests or complaints, to performing essential housekeeping duties like maintaining laundry areas and linens. The Night Attendant acts as the visible presence in the hotel overnight, providing a courteous and secure environment by patrolling the front entrance and lobby areas. Furthermore, the role includes operational tasks such as billing and payment processing using property management systems. The Night Attendant must be detail-oriented, proactive, and possess strong communication skills to handle any situation calmly and professionally. This position offers a starting wage between $18.50 and $19.00 per hour and is ideal for individuals seeking an entry-to-mid level hospitality role with potential for career development in a company committed to employee growth and excellence in guest service.

Job Requirements

High school diploma or equivalent
At least one year of customer service experience
Ability to handle cash and perform basic math
Proficient in computer use
Effective verbal and written communication skills
Availability to work overnight shifts
Prior experience in hospitality is a plus

Job Qualifications

High school diploma preferred or equivalent experience
One year in previous customer service position
Basic office skills including math, cash handling, and computer skills
Basic English communication skills both verbal and written
Prior hospitality experience preferred

Job Duties

Conduct courtesy calls within 30 minutes after guest check-in
Assist guests with requests and complaints after regular office hours
Handle check-ins and check-outs and make guestroom keys for lost or lockouts
Assist in maintaining cleanliness and organization of laundry rooms and guest laundry
Clean, dry and fold linen, blankets, bedspreads, etc.
Provide courtesy patrol in lobby and front entrance area
Ensure exceptional customer service to all guests while maintaining guest privacy and safety
Compute bill, collect payments, and make changes for guests, post charges to Property Management system
Complete department checklists and reports for relevant shifts
Maintain a neat, clean, and well-groomed appearance
Perform other related duties as assigned