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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.50 - $19.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental
Vision
competitive pay
Employer Paid Life Insurance
PTO
401k with employer match
Career growth opportunities
Job Description
HomeTowne Studios by RedRoof is a premier extended stay hotel brand recognized for delivering high-quality accommodations across 20 states. Known for its commitment to continuous improvement, HomeTowne Studios has renovated its properties as recently as 2018 to enhance both guest and employee experiences. As part of a larger management company, HomeTowne Studios prides itself on fostering an environment that values employees as much as guests. The company not only aims to provide a superior stay for its customers but also strives to be the employer of choice by creating rewarding work experiences and promoting career development opportunities. The brand is... Show More
Job Requirements
- High school diploma or equivalent
- At least one year of customer service experience
- Ability to handle cash and perform basic math
- Proficient in computer use
- Effective verbal and written communication skills
- Availability to work overnight shifts
- Prior experience in hospitality is a plus
Job Qualifications
- High school diploma preferred or equivalent experience
- One year in previous customer service position
- Basic office skills including math, cash handling, and computer skills
- Basic English communication skills both verbal and written
- Prior hospitality experience preferred
Job Duties
- Conduct courtesy calls within 30 minutes after guest check-in
- Assist guests with requests and complaints after regular office hours
- Handle check-ins and check-outs and make guestroom keys for lost or lockouts
- Assist in maintaining cleanliness and organization of laundry rooms and guest laundry
- Clean, dry and fold linen, blankets, bedspreads, etc.
- Provide courtesy patrol in lobby and front entrance area
- Ensure exceptional customer service to all guests while maintaining guest privacy and safety
- Compute bill, collect payments, and make changes for guests, post charges to Property Management system
- Complete department checklists and reports for relevant shifts
- Maintain a neat, clean, and well-groomed appearance
- Perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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