Nidos Server- Rooftop Pool Bar

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Training and Development

employee recognition

Job Description

Pacific Hospitality Group is a family-focused hospitality company that stands out through its owner/operator approach, providing unique value to both investors and team members. Committed to long-term holds, the company fosters business growth alongside individual career development. The core vision of Pacific Hospitality Group is to enrich lives by delivering memorable guest experiences, supporting community causes, and honoring spiritual values in its daily operations. With guiding principles such as integrity, compliance, customer focus, humility, and respect, the company creates a culture of trust and fulfillment at every level.

The Cocktail Server plays a vital role within Pacific Hospitality Group by serving beverages to guests in various venues such as bars, lounges, poolsides, restaurants, and entertainment spaces. This full-time position requires a focus on providing outstanding guest service by taking accurate orders and delivering drinks promptly while creating a welcoming and professional atmosphere. The Cocktail Server is expected to know the beverage menu well, including cocktails, wines, beers, and specialty selections, and to comply fully with responsible alcohol service policies to ensure guest safety and legal adherence.

In this role, individuals will engage with guests to build rapport and anticipate their needs, contributing not only to an excellent guest experience but also to the company’s goal of sustainable growth. Using POS systems for order entry, servers also support upselling efforts by promoting premium spirits and special offerings. The job demands strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced environment. Responsibilities further include maintaining cleanliness of service areas, handling payments accurately, coordinating with team members and management, and completing side work duties as required. The position offers flexibility with shifts including evenings, weekends, holidays, and special events. Physical requirements include the stamina to stand and walk for long periods and the ability to carry trays and lift moderate weights safely.

Job Requirements

High school diploma or equivalent preferred
Previous cocktail service, restaurant, bar, hospitality, or customer service experience preferred
Knowledge of alcoholic beverages, cocktails, wine, beer, and responsible alcohol service practices preferred
Strong communication and interpersonal skills
Ability to work in a fast-paced environment while maintaining attention to detail
Basic math and cash-handling skills
Experience with POS systems preferred
Alcohol service certification and food handler certification as required by local regulations
Ability to work flexible schedules, including evenings, weekends, holidays, and special events
Ability to work in a high-energy environment with varying noise levels

Job Qualifications

High school diploma or equivalent preferred
Previous cocktail service, restaurant, bar, hospitality, or customer service experience preferred
Knowledge of alcoholic beverages, cocktails, wine, beer, and responsible alcohol service practices preferred
Strong communication and interpersonal skills
Ability to work in a fast-paced environment while maintaining attention to detail
Basic math and cash-handling skills
Experience with POS systems preferred
Alcohol service certification and food handler certification as required by local regulations
Ability to work flexible schedules, including evenings, weekends, holidays, and special events
Ability to work in a high-energy environment with varying noise levels

Job Duties

Greet guests promptly and professionally
Provide attentive, friendly, and engaging service throughout the guest experience
Build rapport with guests and anticipate their needs
Answer questions regarding beverage selections, cocktails, wine, beer, and specialty offerings
Address guest concerns promptly and escalate issues to management when necessary
Always maintain a positive and professional demeanor
Accurately take beverage orders and enter them into the POS system
Serve alcoholic and non-alcoholic beverages according to established service standards
Deliver beverages promptly while ensuring accuracy and quality
Monitor guest satisfaction and offer additional beverage service as appropriate
Upsell premium spirits, specialty cocktails, wine, beer, and featured promotions
Verify guest age and comply with all alcohol service laws and company policies
Practice responsible beverage service and notify management of any concerns
Maintain cleanliness and organization of assigned service areas
Assist with setting up and breaking down service stations
Replenish beverage menus, napkins, glassware, and service supplies as needed
Process guest payments accurately and follow cash-handling procedures
Communicate effectively with bartenders, managers, and other team members to ensure efficient service
Complete opening, closing, and side work duties as assigned
Follow all food safety, sanitation, and workplace safety standards