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NHS - Server AM

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
employee discount
Retirement Plan
Career Development

Job Description

Omni Tempe Hotel at ASU is a prominent hotel located at the vibrant corner of University and Mill, right at the heart of Tempe's energetic downtown area. This flagship property embodies the city's spirit of creativity, growth, and revitalization. With more than 36,000 square feet of versatile indoor and outdoor event space, Omni Tempe offers an ideal setting for both business and leisure travelers. The hotel features four signature dining outlets that cater to diverse tastes, a rooftop pool deck providing breathtaking views of the ASU campus and the Tempe skyline, and 330 beautifully designed guest rooms that combine comfort with modern elegance. The location also provides guests with easy access to the dynamic atmosphere of Arizona State University, making it a preferred destination for visitors attending university events or exploring the city.

At Omni Tempe Hotel, the core of hospitality is the people who create meaningful experiences through warm and professional service. The hotel prides itself on fostering a team environment filled with passionate individuals who value mentorship, growth, and purpose in their careers. This culture ensures that every employee, whether just starting out in the hospitality industry or advancing to a new career level, finds support and meaningful opportunities for professional development. Omni Tempe Hotel is part of Omni Hotels & Resorts, a well-established brand known nationwide for its commitment to excellence and guest satisfaction. Working at Omni Tempe means being part of a larger family that values diversity, inclusion, and equal opportunity for all employees.

The Server position at Omni Tempe is an essential role focused on delivering exceptional guest experiences through attentive and personalized service. Servers are expected to be the face of the hotel’s dining services, greeting guests warmly, anticipating their needs, and providing knowledgeable recommendations on menu and beverage selections. This role demands adaptability in a fast-paced environment and a keen attention to detail to ensure that each guest's dining experience is flawless and memorable. Servers work closely with the culinary and management teams to meet dietary requirements and address any guest concerns promptly. This position offers the opportunity to develop hospitality skills in a supportive atmosphere while contributing to the hotel's high standards and outstanding reputation. If you excel at creating connections with guests and thrive in a vibrant, customer-focused setting, the Server role at Omni Tempe offers not only a job but a chance to be part of something extraordinary in the hospitality industry.

Job Requirements

  • Minimum 1 year of serving experience
  • knowledge of wine, spirits, and beer
  • ability to work varied shifts including weekends and holidays
  • maintain professional appearance and attitude
  • unexpired Food Handlers certification upon hire
  • ability to lift, push, pull, place, and carry objects weighing up to 50lbs

Job Qualifications

  • Minimum 1 year of serving experience, high volume & casual environment preferred
  • must adhere and agree to compensation acknowledgement and tip reporting guidelines
  • must have knowledge of wine, spirits, and beer
  • must be able to work a variety of shifts, including weekends and holidays
  • maintain a professional business appearance, attitude, and performance
  • must have unexpired Food Handlers obtain upon hire
  • must be able to lift, push, pull, place, and carry objects weighing up to 50lbs
  • Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer

Job Duties

  • Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries or requests
  • provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service
  • maintain full familiarity with menus and knowledge of beverage offerings, including wine service
  • complete station set-up and breakdown/side-work
  • polish and clean all water glassware on assigned station during each shift
  • take food and beverage orders and upsell as often as possible
  • be pleasant, smile and greet all guests using surnames when obtained
  • send orders using MICROS systems
  • communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests
  • alert Restaurant Manager immediately if a guest has a suggestion, complaint or issue
  • present accurate check to guests and process payment
  • assist in seating guests and answering phones for restaurant as needed
  • cross train among other food and beverage outlets as needed
  • perform any other duties as assigned by the restaurant manager

Job Criteria

Experience

Mid Level (3-7 years)


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