NHG Manager in Training Program, NGIS

Waipahu, HI, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $50,000.00 - $1.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Relocation assistance

Training and development opportunities

Employee Discounts

Job Description

NGIS Hawaii is a leading hospitality management organization specializing in providing lodging services primarily for military and government personnel. Operating various lodging facilities such as Navy Lodge, Navy Gateway Inns & Suites, Navy Inn, and Navy Inn Crew Stay, NGIS Hawaii is committed to delivering exceptional guest experiences in alignment with Navy Exchange Service Command (NEXCOM) standards. Located in the scenic environment of Pearl Harbor, Hawaii, NGIS Hawaii plays a crucial role in supporting military families and personnel with comfortable, reliable, and well-managed accommodation options. The organization prides itself on high service standards, operational excellence, and a strong commitment to associate development and community engagement.

The role being offered is a Management in Training (MIT) position within the NHG Regional Vice President's team, designed to prepare candidates for leadership roles such as Assistant General Manager (AGM) or General Manager (GM). This full-time position blends comprehensive on-the-job training and theoretical learning, emphasizing practical experience across all hospitality operation areas. MIT participants will have the unique opportunity to engage directly with all facets of lodging management, including guest services, staffing, operational reporting, compliance, and budget preparation. The training path ensures developing the skills necessary for managing lodging operations to meet stringent standards, maintaining guest satisfaction, and upholding safety and sanitation regulations.

The position offers an attractive starting salary with a minimum of $50,000 plus cost of living adjustments depending on experience, reflecting the value placed on qualified leadership development. Candidates will be trained at their assigned NHG lodging location but may also be required to travel to other geographical sites for training purposes. Critical responsibilities include learning and applying relevant hospitality systems, conducting operational inspections, managing staffing and associate performance, supporting budget management, and maintaining positive relationships with stakeholders including suppliers and government entities.

By joining NGIS Hawaii in this MIT role, candidates enter a structured development program that not only provides practical skills and leadership exposure but also prepares them for relocation based on company needs after program completion. The program encourages continuous learning through regular progress reporting, individual development plans, and coaching relationships. This is an excellent opportunity for individuals aiming to build a robust career in hotel and hospitality management within a respected organization serving the armed forces and their families.

Job Requirements

Education equivalent to a two or four-year bachelor's degree in hospitality, hotel/motel management or business administration
Minimum of one year supervisory or management experience in hotel, motel or similar lodging facilities
Ability to travel for training assignments
Proficient in using hospitality systems, tools and software
Strong leadership and interpersonal skills
Ability to develop and maintain an Individual Development Plan
Capability to conduct operational inspections and implement corrective measures
Competency in analyzing operating reports and preparing management documentation
Effective problem-solving and conflict resolution skills
Flexibility to maintain operations during emergencies
Willingness to relocate based on company needs after training
Commitment to comply with safety, fire, and sanitation regulations

Job Qualifications

A two or four-year bachelor's degree in hospitality or hotel/motel management or business administration
or a minimum of one year experience working in a supervisory or management position in a hotel, motel or similar facilities such as residential, resort, Airbnb, timeshare, vacation rental, serviced apartments
Equivalent combination of education and experience providing professional hotel/motel management knowledge
Current or former Federal Government retail management experience may be considered in lieu of hospitality experience

Job Duties

Completes training and operational duties at assigned NHG lodging operations including Navy Lodge, Navy Gateway Inns & Suites, Navy Inn and Navy Inn Crew Stay
May be assigned training at other geographical locations requiring travel
Learns all aspects of hospitality operations by job shadowing and hands-on training in all departments and positions
Completes tasks by learning and utilizing systems, tools and software
Prepares and submits periodic MIT progress reports to all members of the Training Network
Develops and maintains an Individual Development Plan (IDP) in collaboration with the Training Sponsor and/or Training Coach
Serves as the Manager on Duty as assigned
Conducts inspections of guest rooms, common areas, work areas and storage areas to ensure NHG standards are met and implements corrective measures
Implements all NHG policies and procedures
Ensures adequate staffing for all areas of responsibilities
Evaluates work performance of subordinate associates and reports deficiencies or concerns to the General Manager
Works with department supervisors to plan, conduct and record required training
Assists associates in resolving job-related issues and workplace conflicts
Reviews and analyzes various operating reports and statistical data to complete required management reports
Assists the General Manager in gathering and evaluating data to prepare and administer the annual operating budget
May represent NHG in meetings in the absence of the General Manager
Maintains liaison with NEXCOM and other activities, vendors and suppliers
Monitors guest satisfaction and resolves guest complaints
Ensures proper control of operational records and files
Ensures compliance with all safety, fire and sanitation regulations
May be required to complete certifications as applicable
May maintain operations during inclement weather and emergencies during absence of AGM or GM
Relocation based on company needs at completion of MIT program
Performs other related duties as assigned